Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Better Communication
What do you like best about the product?
It is very easy to use by all employees and makes communication efficient.
What do you dislike about the product?
There are a few bugs and problems within the console.
What problems is the product solving and how is that benefiting you?
Better and efficient communication between customer service reps and clients.
Recommendations to others considering the product:
Really love this product. It has made communication easier and more efficient. Love it!
Fantastic software
What do you like best about the product?
Salesforce is very easy on a service side. The fact that there are almost an endless amount of adjustments and addons that can be done helps the setup and maintenance.
What do you dislike about the product?
Some actions can be a bit cumbersome and difficult to do. I must say i really dislike lighting version.
What problems is the product solving and how is that benefiting you?
We are able to fully see every interaction within our company to our customers. This has increased productivity 10 fold.
Recommendations to others considering the product:
Work very closely with Salesforce on the implementation side.
Good but can use work
What do you like best about the product?
Easy to use interface but more support in set up
What do you dislike about the product?
Needs more set up support and easier integrations
What problems is the product solving and how is that benefiting you?
Needing to help clients
Service Cloud Review
What do you like best about the product?
Ease of use and extensibility of the platform.
What do you dislike about the product?
Ramp up time can be tedious for some customers.
What problems is the product solving and how is that benefiting you?
Provides the ability to connect directly with customers and manage the relationships in real time.
Easy to use
What do you like best about the product?
Most of Salesforce is fairly straightforward and easy to use.
What do you dislike about the product?
Can be difficult to locate what you need at times.
What problems is the product solving and how is that benefiting you?
Helps customers.
Useful, but missing some functionality
What do you like best about the product?
Direct email integration for cases, so I don't have to leave Salesforce.
What do you dislike about the product?
No "Draft" functionality for emails. I can't count the number of times I've accidentally closed an email I was writing and completely lost it.
What problems is the product solving and how is that benefiting you?
Service Cloud is helping me and the rest of the support team better help customers.
Eay as pie
What do you like best about the product?
So simple! So user friendly! I am shocked at the easy way risks product works
What do you dislike about the product?
Training was a little cumbersome and tricky
What problems is the product solving and how is that benefiting you?
We've noticed that we are getting timely responders and more productivity done in lesser time
Recommendations to others considering the product:
Try it out
SFDC Service Cloud
What do you like best about the product?
Easy to customize the form
Lightning style is cool
Apps to incorporate enterprise functions
Lightning style is cool
Apps to incorporate enterprise functions
What do you dislike about the product?
Unable to find good SFDC Developers
High support cost
High support cost
What problems is the product solving and how is that benefiting you?
Provide better service to customer by using new out of box features like timeline
High availability because we never see an outage
High availability because we never see an outage
Recommendations to others considering the product:
Define agreement with SFDC correctly before move to implementation
Easy to use and fast searching
What do you like best about the product?
The notes and quotes features. Easy to update.
What do you dislike about the product?
Sometimes you can't easily fine a quote.
What problems is the product solving and how is that benefiting you?
Easy to find quotes and pricing and easy to keep track of issues.
Recommendations to others considering the product:
Great product easy to use works for so many applications.
Easy to use and learn
What do you like best about the product?
Easy to use and learn Disnt take more than an hour or so to get the hang of it
What do you dislike about the product?
Can be fristrating to go back to the agent screen once your in the support console
What problems is the product solving and how is that benefiting you?
Able to track how many times a client calls in
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