Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Salesforce Review
What do you like best about the product?
Salesforce allows you to easily address and log incoming cases from customers.
What do you dislike about the product?
I have to constantly rearrange my columns
What problems is the product solving and how is that benefiting you?
Salesforce allows us to quickly address customer issues and keep track of on going issues. Documentation of cases helps our T1 support efficiently support customers.
Service Cloud-Salesforce
What do you like best about the product?
Automation, email to case is the best part.
What do you dislike about the product?
If we are logging from different IP address, then they send us the verification code to our email to verify. Verification email takes ages to get back to our inbox. very delay.
What problems is the product solving and how is that benefiting you?
We are able to communicate to and fro with the customers using this service
Recommendations to others considering the product:
It's customer friendly, customers can email their issues and that will come directly to salesforce and create a case.
Innovative!
What do you like best about the product?
What I like the most about SalesForce Service Cloud is how easy it is to set up and manage. I'm in charge of all customer support and SalesForce gives me the ability to quickly review and make changes when needed and not waste to much time trying to figure out things.
What do you dislike about the product?
I'm not sure what to put here, as we have tried many platforms in the past even some homegrown and we find this to be the solution to our problems.
What problems is the product solving and how is that benefiting you?
Our biggest issue was not being able to see the necessary reports to effectively mange our support team. SalesForce has given us a robust reporting that gave us the necessary information to make changes.
Recommendations to others considering the product:
I suggest I'm plementing more solutins for social media management.
Great, great customer service team!
What do you like best about the product?
What I like best about Service Cloud is that, although we have not signed off yet, the team at Sales Force have been nothing but inviting and welcoming in helping us going through the process of service cloud.
What do you dislike about the product?
I cannot say that I have a dislike yet. We are waiting to go live with Service Cloud.
What problems is the product solving and how is that benefiting you?
Their reporting tool in the service cloud and how are doing as a company.
good
What do you like best about the product?
ease of use. easy to develop. advanced technology.
What do you dislike about the product?
nothing, everything was great. can it be rolled in mobile platforms
What problems is the product solving and how is that benefiting you?
Customer service, team colloboration
Recommendations to others considering the product:
nothing
Salesforce made simple
What do you like best about the product?
Salesforce is easy to navigate and provides exceptional service features to simplify task.
What do you dislike about the product?
There are currently not items I do not like regarding this software.
What problems is the product solving and how is that benefiting you?
Social Media by reviewing post rapidly and being able to try with templates making responses faster
User friendly, intuitive but very powerful
What do you like best about the product?
The feature I like most is Chatter. It is so helpful in terms of leaving a paper trail of solutions and interacting with different teams. You can search later, use hashtags and tag people.
What do you dislike about the product?
Reports sometimes seem a bit slow or sluggish.
What problems is the product solving and how is that benefiting you?
Meeting our SLAs with our customers. For support it is all about updates, and for cloud it is all about resolution. We use milestones, we keep track of what's going on with each case.
Recommendations to others considering the product:
I know for a fact, that a lot of software companies use it on the support side. Companies such as Manhattan Associates.
Positive Review
What do you like best about the product?
I really like how easy it is to use an configure. Whenever we want to change something or add another feature it is easily and quickly done. It helps keep me organized and on top of things.
What do you dislike about the product?
There do seem to be a lot of unnecessary features and it feels like I am constantly having to scroll through a lot of "extras" to get to what I need.
What problems is the product solving and how is that benefiting you?
Efficiency! Salesforce keeps you organized and has a great way of showing tasks. I like how you have the option to view just the task, case, or the client. The layout also makes it easy to get a full scope of the client's account in a short amount of time.
Great product, super helpful for agents
What do you like best about the product?
great for customers, partners, internal organizations. easy to customize as long as you have the bandwidth to develop articles.
What do you dislike about the product?
customization is almost a guarantee, so don't plan to be able to use it directly out of the box.
What problems is the product solving and how is that benefiting you?
Customer support users knowledge to provide canned answers to incoming cases. This is great for case deflection.
Recommendations to others considering the product:
get organized before your implementation! the more you document your service process the easier it will be to go live.
Great for large scale event tracking
What do you like best about the product?
The ability to track who is attending events and how to contact them.
What do you dislike about the product?
The sales force website can be hard to use and is often being updated so it is hard to follow.
What problems is the product solving and how is that benefiting you?
We use it to track attendance at events and then contact attendees. We also use it to assess our programming. It has been so much easier than using pen and paper or hunting people down for feedback.
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