Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Extra steps
What do you like best about the product?
Easy to learn, simple for customers amd partners.
What do you dislike about the product?
Annoying mandatory extra steps on a regilar basis, pf course that is a adaptation issue.
What problems is the product solving and how is that benefiting you?
Real time tickets from customer around the world.
Recommendations to others considering the product:
Make sure you adapt it well to your specific needs.
Flexibility
What do you like best about the product?
Salesforce is a very flexible product to use. It is great when you need to visualize a wide array of data. It is also great for creating customizable dasboards. The amount of customizability that Salesforce Service Cloud has is amazing and I would recommend it to anyone who works at a sales driven company.
What do you dislike about the product?
Although salesforce is very customizable, it takes a long time to learn. Therefore, teaching others how to use the program may take an extensive amount of time and effort. And since there are so many functionalities to this program, navigating around salesforce is sometimes time consuming
What problems is the product solving and how is that benefiting you?
Salesforce helps to keep track of customer help data for the business and helps keep track of then goals for the business. It gives us a visualization as to our monthly progress
Great, industry-leading customer service software
What do you like best about the product?
Easy to use interface, omni-channel ability, easy to train staff. Good customer service from Salesforce.
What do you dislike about the product?
None specifically that I can call out here. Great product
What problems is the product solving and how is that benefiting you?
Customer service
Recommendations to others considering the product:
It's easy to use and onboard staff, get great visibility to all customer service activity across the company.
Sales force review
What do you like best about the product?
The interface and user friendliness overall
What do you dislike about the product?
The fact that sometimes I do not get access in time
What problems is the product solving and how is that benefiting you?
Company wide forum
Resolve cases in a centralized and simple way
What do you like best about the product?
It is very easy to search the system to enter creator cases by other users who belong to the work group. It is also easy to edit with new information and follow the state in which a specific case is found. It is very easy to use and friendly. The possibility of interacting with clients through electronic mail and interaction through social networks is very useful. It is important to highlight how important and powerful its analytical and reporting system is, thanks to which we can know in detail very specific data of each of the cases that have been treated.
What do you dislike about the product?
Salesforce Service Cloud is a software that is too expensive, and the economic effort to make is only useful if you are going to apply it to clients and projects of a certain size. In addition, Service Cloud becomes a very useful tool if it is used together with other Salesforce modules, such as Sales.
What problems is the product solving and how is that benefiting you?
I work in a project in which service is offered to a huge number of clients in the same day. The best of all is that we can work, communicate with customers, attach documents and notes, and resolve any type of doubt from the same tool. All this in a simple and fast way. Incredible to be able to support so many clients in this way.
Recommendations to others considering the product:
It is a useful and excellent tool if you have a team with many people to be able to squeeze all the power of the functionalities of the tool.
SFCC
What do you like best about the product?
SFCC has proven to be an effective tool to improve productivity and efficiency.
What do you dislike about the product?
The UI can be improved so that adding quick notes is quick vs. requiring multiple clicks to get to a notes page to enter notes in a text box and then clicking to save the note.
What problems is the product solving and how is that benefiting you?
Productivity and Efficiency in sales leads and opportunities.
Very user friendly
What do you like best about the product?
It’s easy to use and understand. I find it quite convenient to use it when helping clients. Ease of knowledge base articles.
What do you dislike about the product?
Up until now l, nothing. It’s very easy and no complaints for now
What problems is the product solving and how is that benefiting you?
I place different requests for clients on salesforce. It also helps in sending emails to clients.
Greatest tool ever!
What do you like best about the product?
We used the Salesforce Service Cloud to manage all conversations with our customers. This tool is very user friendly and helps keep everything organized!
What do you dislike about the product?
I would be lying if I said there was something I disliked about this tool. It’s definitekt worth the investment.
What problems is the product solving and how is that benefiting you?
Communicating better with our customers in an effort to meet their needs. We had over 10,000 customers and were always seeking to serve them the best we could!
Recommendations to others considering the product:
Definitely make sure to learn how to use this tool well as it will facilitate your job and meet your clients’ needs!
Salesforce Service Cloud
What do you like best about the product?
That it's built on the Salesforce Platform.
What do you dislike about the product?
Case creation and email threading/linkage could be better.
What problems is the product solving and how is that benefiting you?
We keep our issues in one centralized location. Less items fall through the cracks.
Recommendations to others considering the product:
Clicks before code!
It the best system
What do you like best about the product?
The fact that chats have a timer so you know how long customers are waiting to be connected
What do you dislike about the product?
It crashes constantly, sometimes cases load up to a blank page and it closes itself out a lot
What problems is the product solving and how is that benefiting you?
Customer service inquiries and issues
Recommendations to others considering the product:
Cheaper isn’t always better. Avoid this and spend money on a more efficient program like zendesk
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