Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Effortless Integration and Stellar Ticket Management
What do you like best about the product?
I really appreciate how easy it was to set up Salesforce Service Cloud, which integrates smoothly with our existing user base and communication channels. The system excels in making ticket management effortless, offering a clear overview for prioritization and allowing seamless ticket submission without needing separate systems. Additionally, the integration with our existing workflow is fantastic, and its automation tools are extremely useful, making process creation for approvals simple. The ability to manage escalations easily is another added benefit. Given these features, I would definitely buy Service Cloud again and highly recommend it with a score of 10.
What do you dislike about the product?
Nothing
What problems is the product solving and how is that benefiting you?
I use Salesforce Service Cloud to streamline ticket management, making it easy to communicate ticket information with users and to prioritize tasks effectively. It integrates seamlessly with existing workflows and systems, enhancing our ability to manage and resolve issues efficiently.
Great for Managing Customer Interactions
What do you like best about the product?
It is helpful for us to manage our customer interactions.
What do you dislike about the product?
Custom field limits in Case. We have many different user groups and we are out of fields.
What problems is the product solving and how is that benefiting you?
Solving centralized customer communication and knowledge repository.
Easy to Use and Implement
What do you like best about the product?
Easy if use and implementation. Allows us to reach our customers where they are
What do you dislike about the product?
gov and system limits and some out of the box features take time to implement
What problems is the product solving and how is that benefiting you?
Omnichannel and ease of use. We can customize to keep our branding
Efficient Case Routing, but Record Types Are Confusing
What do you like best about the product?
how easy case routing is, we have a demand intake system that directs cases to the exact owner they need
What do you dislike about the product?
confusing record types, and not being able to tell the different between what is on on vs another easy
What problems is the product solving and how is that benefiting you?
case routing
Comprehensive Contact Center Solution, but Some Features Feel Outdated
What do you like best about the product?
It covers all requirements of a Contact Center native
What do you dislike about the product?
Sometimes the the are outdated features which block project implementation
What problems is the product solving and how is that benefiting you?
Contact center solutions from our customers
Great Management Features and Seamless Integration
What do you like best about the product?
It offers management features and integrates well with both accounts and the website.
What do you dislike about the product?
I don’t have anything I dislike about it
What problems is the product solving and how is that benefiting you?
We are able to create and manage tickets efficiently
An Excellent Service with Metrics and Speed
What do you like best about the product?
I love how Salesforce Service Cloud provides me with incident resolution metrics and speeds up customer service problem-solving. I appreciate the quality of the product and the speed of the service, making it an effective and reliable solution for our platform.
What do you dislike about the product?
Really everything is good
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud provides me with incident resolution metrics and accelerates the resolution of customer service issues.
Best cloud ever
What do you like best about the product?
It's really fast and I can access it from everywhere
What do you dislike about the product?
I don't this there is something I dont like it's a great product
What problems is the product solving and how is that benefiting you?
Winning some time to be more productive
Great Omnichannel Capabilities
What do you like best about the product?
The omnichannel capabilities for skill based routing
What do you dislike about the product?
Milestones and entitlements are a bit buggy
What problems is the product solving and how is that benefiting you?
Finding the right agents for the cases
Great for Public Service, but Feature Overload Can Be Challenging
What do you like best about the product?
We use it a lot for federal and it's the right tool for all the public service initiatives
What do you dislike about the product?
I feel like it's hard to keep up with all the features
What problems is the product solving and how is that benefiting you?
Self service support
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