Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Top CRM application for Business
What do you like best about the product?
All the Out of the box options provided and easy to achieve all the custom requirements
What do you dislike about the product?
Too many major releases and maintaining certificates
What problems is the product solving and how is that benefiting you?
Problems- Need to do business testing for all the SAAS releases, which consumes lot of org time.
Used for cloud data management
What do you like best about the product?
Ease of use
ease of adaptability with regional database
ease of adaptability with regional database
What do you dislike about the product?
user interface is not very interesting.
What problems is the product solving and how is that benefiting you?
management of multiple clouds and forking the data into regional database
Recommendations to others considering the product:
Its easy to use. Used for a lot of software integration products
Another salesforce winner
What do you like best about the product?
Fact its integrated to sf and its data autonatically feeds is good. Could do with some added fubctiona to keep up with aome of the focused chat vendors.
What do you dislike about the product?
Fact its integrated to sf and its data autonatically feeds is good. Could do with some added fubctiona to keep up with aome of the focused chat vendors.
What problems is the product solving and how is that benefiting you?
Ability to serve lweb enquiry cuatomets and aupport enquiris more immediately.
Salesforce Service Cloud
What do you like best about the product?
- Easy to transfer cases between users
- Easy to track history of communications with SHs
- Updating Cases with internal comments or external responses is easy
- Easy to track history of communications with SHs
- Updating Cases with internal comments or external responses is easy
What do you dislike about the product?
- Case "tabs" in one screen instead of opening new tabs in browser
- Notifications always sent to spam
- Notifications always sent to spam
What problems is the product solving and how is that benefiting you?
- Managing stakeholder requests, registrations requests, and customer service.
Great Traceability
What do you like best about the product?
Highest level of traceability from start to finish
Ease of case creation
Case Rules and Workflows ease of setup
Ease of case creation
Case Rules and Workflows ease of setup
What do you dislike about the product?
The Service Cloud products meets our requirements and I have no complaints.
What problems is the product solving and how is that benefiting you?
Service to Support
Community Relations
Community Relations
Makes it easy to manage all my accounts
What do you like best about the product?
Salesforce makes it easy for me to keep track of all accounts assigned to me
What do you dislike about the product?
Salesforce layout, it's a little messy (lots of info)
What problems is the product solving and how is that benefiting you?
Keeping track of accounts, leads, and tasks
Great CRM tool
What do you like best about the product?
Salesforce has been a tremendous force in driving our upsells from our Technical services team. Convenient integration with our ticketing system.
What do you dislike about the product?
It can be difficult to configure initially.
What problems is the product solving and how is that benefiting you?
It has been implemented to record leads to our sales team as well as any al la cart services that are enabled by a technician
Salesforce review
What do you like best about the product?
What I like about salesforce is that I can link all of my calls with my open and or closed cases. The ease and use of this automatic function.
What do you dislike about the product?
Salesforce is great and all however sometimes it takes a while for our calls and links to post
What problems is the product solving and how is that benefiting you?
I am solving issues such as product support and calls. We take technical calls to help our customers with their issues
Recommendations to others considering the product:
I would recommend Saleforce to familiarize yourself with shortcuts and tools available like other stores.
Salesforce Review
What do you like best about the product?
I enjoy the ability to ticket in about things.
What do you dislike about the product?
I feel as though some of the abilities of salesforce is not allowed, such as no ability to merge tickets.
What problems is the product solving and how is that benefiting you?
Communication with customers. We use salesforce to communicate with our customers.
Recommendations to others considering the product:
New people who are using salesforce, I would recommend to put some time in to learn all of the shortcuts that are available before you jump into using it to ensure you are fully utilizing all of salesforce.
Service Cloud for customer relationship management
What do you like best about the product?
One solution to handle from customer enquiries (cases) to RMA, Products, Warranty, etc., and Omni channel support, Communities, force.com sites for custom sites to name a few. CTI to add.
What do you dislike about the product?
There is not much to dislike except you need a team to achieve complex deployments
What problems is the product solving and how is that benefiting you?
Customer care, Cases, RMA, Warranty, Communities
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