Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Patient Advocate
What do you like best about the product?
Salesforce is a very reliable could based service.
What do you dislike about the product?
Saving or changing items can feel repetitive and I wish it had an auto save feature with and undo function.
What problems is the product solving and how is that benefiting you?
Organization of data and reporting of data is a breeze with Salesforce.
Salesforce review
What do you like best about the product?
Salesforce recommendation: I like the integration of information and how that helps my company streamline business operations.
What do you dislike about the product?
I do not like the amount of information that may not be useful in tabs. It feels clustered when looking for information.
What problems is the product solving and how is that benefiting you?
Engaging leads at the right moment.
Easy to navitgate
What do you like best about the product?
Intuitive and well labelled tabs so it's easy to use.
What do you dislike about the product?
format could be a bit cleaner maybe hide function for tabs you dont use.
What problems is the product solving and how is that benefiting you?
targets/KPIs/data
Being able to Complete Messages Timely and Efficiently
What do you like best about the product?
It's effect on customer service and response time
What do you dislike about the product?
I don't like that that the software can lag with multiple chats
What problems is the product solving and how is that benefiting you?
Being able to respond in real time
Salesforce works
What do you like best about the product?
We love the integration ability with our other systems
What do you dislike about the product?
some of the fields can be dificult and some auto replies can get tricky, but nothing terrible
What problems is the product solving and how is that benefiting you?
We keep all the new student info into salesforce then we can integrate it into our required tracking programs.
Recommendations to others considering the product:
Excellent product and great features. The auto replies are a huge help.
HIGHLY RECOMMENDED
What do you like best about the product?
Being able to communicate in real time with other web users. We can chat 24/7 and even have private chats. great value for the price
What do you dislike about the product?
The mobile site doesn't have the same features as if you were on the computer or desktop
What problems is the product solving and how is that benefiting you?
Its easy to use we are able to talk to our representative quickly weather is a personal matter or a question regarding the call they are on at the time everything is real time.
Great functionality
What do you like best about the product?
I like how it is formatted the best. It is very simple and easy to use.
What do you dislike about the product?
I honestly don't have any complaints. It functions very well.
What problems is the product solving and how is that benefiting you?
We used to use a different live agent tool, and it took people out of the round robin too easily. This one solves that by a different routing method.
Intuitive Platform to Use
What do you like best about the product?
I find the Saleforce Live Agent an intuitive platform to use. It has the right features and they're in the right places. Its a great out of the box solution.
What do you dislike about the product?
I find this platform quite user-friendly from the customer side, which is critical for its success in my opinion. Initially setting up configuration can be confusing, but customer support is good and once the initial set up is complete, it's not something you need to think about all that often.
What problems is the product solving and how is that benefiting you?
Salesforce Live agent gives customers the support they need exactly when they need it, personalizing their online experience.
Recommendations to others considering the product:
Consider contacting customer service early to support your configuration needs.
Efficient project management
What do you like best about the product?
I like that everything is in one place and things don't get lost in communication.
What do you dislike about the product?
Sometimes notifications are missed if you don't save.
What problems is the product solving and how is that benefiting you?
Faster project completion and meeting deadlines.
Service Cloud
What do you like best about the product?
Great for service on the cloud, easy to use, and not to expensive for our company.
What do you dislike about the product?
I like everything about it, if is was free if would be perfect.
What problems is the product solving and how is that benefiting you?
WE are using it provide customers with support as well as chat with our clients. It is very easy to learn how to use.
Recommendations to others considering the product:
n/a
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