Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Exceptional Product
What do you like best about the product?
I love how it is able to blend both Customer Service as well as Support into one easy to use Platform.
What do you dislike about the product?
It can be a bit resource heavy depending on what system is currently attempting to use/access it.
What problems is the product solving and how is that benefiting you?
Basically we have been solving the ability to try and manage all of our contacts/leads/referrals along with the support calls that come in regarding those customers. This has really helped to keep everything organized and easy to access.
SalesForce live chat
What do you like best about the product?
It's easy to use and has a good interface
What do you dislike about the product?
It seems a little reduntant. There are so many messaging tools that you can use to communicate. You don't get updates unless you're logged into Salesforce so that's not efficient if the matter is urgent
What problems is the product solving and how is that benefiting you?
Sending quick messages about salesforce related items
Great
What do you like best about the product?
Service is on great and always accessabke
What do you dislike about the product?
User experience can be approved way more
What problems is the product solving and how is that benefiting you?
Client engagement
salesforce customer self
What do you like best about the product?
I really liked salesforce self service because this product helped organize notes and contacts under accounts and leads in one platform.
What do you dislike about the product?
I really didnt like the pricing on how expensive this product was and how long it took to get fixed when it would crash.
What problems is the product solving and how is that benefiting you?
I used salesforce self service to manage customer service and align all notes in one section.
Great product
What do you like best about the product?
I like being able to use SalesForce as a way to contact my customers and to track all communication with them.
What do you dislike about the product?
I dislike using SalesForce with a system used to dial calls because it makes the system run very slow.
What problems is the product solving and how is that benefiting you?
I am solving the problem of staying in constant contact with my customers.
The layout is not user-friendly for the purpose of customer support.
What do you like best about the product?
I like the ability to leave notes on an account.
What do you dislike about the product?
I dislike how the communication is not visibly clean and cannot be sorted in a way that is easily read.
What problems is the product solving and how is that benefiting you?
It's helpful by blocking certain users from writing in and the reporting functionalities are useful.
Recommendations to others considering the product:
Likely more suitable for a sales team.
Using Salesforce Desk as a Collaborative Tool
What do you like best about the product?
The best feature of this site is the ability to pool a team's emails, assign them out, and still be able to access messages assigned to another team member. This allows me to jump in and help a customer even if I'm not actively working on their case.
What do you dislike about the product?
It does tend to go do every so often. There is no backup option to use if the email function is not work.
What problems is the product solving and how is that benefiting you?
This program allows us to work as a team and analyze all team members work load at a given time.
Big, Blue and Easy to look at
What do you like best about the product?
The visual aesthetic of this app is free of bloaty space and looks very sharp. It's automatic settings are perfected too. I like how chats get sorted on the bottom of the screen and in other places well.
What do you dislike about the product?
The only thing I don't like is how often I find multiple windows to lag when you try to open them simultaneously. It's not the PC speed either, sometimes it just doesn't open any of them.
What problems is the product solving and how is that benefiting you?
Cutting down on costs from utilizing phone calls, and it's really just much faster and easier to solve simple issues.
Claiming it's live when the messages sometimes take a minute to load
What do you like best about the product?
The ease of use. I'm able to scroll through and send a message across to others. Anywhere i go i can take work with me.
What do you dislike about the product?
Messages tend to not be received or send.
What problems is the product solving and how is that benefiting you?
Refund purchases and customer satisfaction anywhere i go.
Good product.
What do you like best about the product?
It has a lot of interactivity, which allows us to use custom templates to be able to send emails to customers ans makes our jobs faster.
It also has good security filters so there can be internal communication without the customer seeing things they shouldn't see.
It also has good security filters so there can be internal communication without the customer seeing things they shouldn't see.
What do you dislike about the product?
The emails the customers send with attachments are not downloaded, so if there are any screenshots or documents, there is a lot of manual work involved.
What problems is the product solving and how is that benefiting you?
Faster communication with the customers.
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