Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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External reviews are not included in the AWS star rating for the product.
Never fails, Never an Issue. Perfect
What do you like best about the product?
I love how everything in salesforce is linked to the same profile of a guest.
What do you dislike about the product?
Sometime cases don't form from helpshift every once in a while
What problems is the product solving and how is that benefiting you?
Creating cases to solve issues for guests
Excellent tool for client support
What do you like best about the product?
Service Cloud enables personalized interactions and one-stop shop for client requests, complaints, feedback.
What do you dislike about the product?
Objects like contacts, cases, affiliations can sometimes become confusing.
What problems is the product solving and how is that benefiting you?
CRM, Marketing campaigns
Recommendations to others considering the product:
Simpler design and fewer object types
Amazing UI
What do you like best about the product?
The ease with which support cases are organized and the user is able to search, sort and it’s integration with other cases and support systems, communication systems.
So you just open a case and can track down everything from resolution to contacts, it’s all in one place.
So you just open a case and can track down everything from resolution to contacts, it’s all in one place.
What do you dislike about the product?
Downloading bulk cases with all details sometimes had performance issues
What problems is the product solving and how is that benefiting you?
Tracking and resolving customer issues with our products
Salesforce Works
What do you like best about the product?
That you get to submit requests and have support person ell help you in real time
What do you dislike about the product?
the lack of emails that can come from it ... must go back and fourth
What problems is the product solving and how is that benefiting you?
Any problems that arrise from the use of the blackline softwares
Recommendations to others considering the product:
Make sure you train users properly
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud allows you to interact with customers in so many ways. Track support cases, chat, surveys, and reporting on all of the interactions.
What do you dislike about the product?
When utilizing chat, I have experienced around 15% dropped chats through LiveAgent. There are lots of potential reasons, but I have been unable to get that below 10.
What problems is the product solving and how is that benefiting you?
Tracking support cases for customers and shortening the time from customer first contact to resolution. Being able to talk to customers in real time through chat.
Versatile platform
What do you like best about the product?
Salesforce service cloud platform is very vesatile platform and easy to navigate. It is very easy to customize and keep track of customer issues.
What do you dislike about the product?
Very slow, sometimes it takes a couple of minutes to access.
What problems is the product solving and how is that benefiting you?
Mostly to keep track of our customers and their issues.
Salesforce Service cloud allowing to keep tabs on account contacts
What do you like best about the product?
Integration between emails, cases, contacts, and accounts
What do you dislike about the product?
A little bulky could use some streamlining
What problems is the product solving and how is that benefiting you?
consistency and history reporting on emails/cases
Recommendations to others considering the product:
Consider ease of use vs features
Not a quick learn
What do you like best about the product?
Everything within Salesforce is connected and with our company, it is great to have all of the information in one place.
What do you dislike about the product?
It's a little difficult to learn. I had to really play around with it in order to get a grasp of how to use the product.
What problems is the product solving and how is that benefiting you?
I am able to see a client's full profile and edit all of their information at one time.
It does what needs to be done
What do you like best about the product?
We'll connect with customers. If there is an issue can be solved before actually seeing it
What do you dislike about the product?
Price. Apart from it, looks slightly different on mobile
What problems is the product solving and how is that benefiting you?
Previous organisation I worked for used for several services we ran across organisation. It was consistent and easy to use
One size does not fit all
What do you like best about the product?
Nothing. It's slow and cumbersome to use.
What do you dislike about the product?
Slow responses from system. No shared group views, each user must create their own views. Macro creation is cumbersome and can not be used in certain functions. Adding auromatic signature to email responses places the signature at the end of a long email chain, not where your response is.
What problems is the product solving and how is that benefiting you?
Using it as a ticketing system.
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