Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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Great features for handling customer support
What do you like best about the product?
Great features for handling customer support and lot of configuration options to quickly set up the rules. Wide variety of features and easy to connect to other susyems
What do you dislike about the product?
Salesforce platform limitations can sometimes cause issues in delivering solution. But most of the times, we should be able to find work around to solve the problem
What problems is the product solving and how is that benefiting you?
We are allowing case creation through various sources like site.com, email-to-case, fax to case. Initially we were using it for only for certain areas. With the ease of handling cases thru this, we are now expanding this to other areas of business
Gets the job done
What do you like best about the product?
Very easy way to communicate, it isn’t slow or inconsistent.
What do you dislike about the product?
Can’t delete entries, merge cases, or edit names
What problems is the product solving and how is that benefiting you?
Figuring out the most economical way for people to get their medication through their insurance.
Senior Salesforce Developer
What do you like best about the product?
I like Apex related coding in salesforce. It is more predicatable than visualforce.
What do you dislike about the product?
I dislike the flows and the process builders as they do not work as expected .
What problems is the product solving and how is that benefiting you?
The end users log cases for the issues they face. We use it as our support system for our internal users.
Salesforce
What do you like best about the product?
Ease of use within each portal. Nice buttons.
What do you dislike about the product?
Sometimes it logs out or refreshes intermittently. I will have to make sure I jot everything down first.
What problems is the product solving and how is that benefiting you?
Customer order or account issues.
The ease of doing business
What do you like best about the product?
I link that there are documents available to best service the guest with their issues.
What do you dislike about the product?
The documents are pretty lengthy and there are a lot of steps.
What problems is the product solving and how is that benefiting you?
Damaged items, returns, etc.
Recommendations to others considering the product:
Take your time when using the documents to ensure your providing the best services.
Salesforce helps me and my team!
What do you like best about the product?
Salesforce is a one stop shop. They do everything!!!
What do you dislike about the product?
They could use a website update and give more customer appreciation stuff like discounts etc.
What problems is the product solving and how is that benefiting you?
It helps a lot with leads and tracking leads in our company. Helps us stay organized and helps us make more sales.
Recommendations to others considering the product:
It solves a lot of problems! Salesforce is good and does what they claim to do. Helps with leads and sales for sure. Keeps them organized and trackable.
Salesforce
What do you like best about the product?
Salesforce cloud has helped out tremendously in keeping track of all my IT cases that come in.
What do you dislike about the product?
I have yet to find a feature about Salesforce that I dislike.
What problems is the product solving and how is that benefiting you?
I am able to track and categorize my IT cases but faults and resolutions
So helpful
What do you like best about the product?
Such a cool system to help store stuff and communicate with folks that I need to! Plus I got free stickers!
What do you dislike about the product?
Little bit difficult to add new users and teach them how everything works.
What problems is the product solving and how is that benefiting you?
Helping our guests to self serve as well as adding a chat in which we weren’t able to do before.
Handy Tool
What do you like best about the product?
Great tool for a larger organization to include all client contact information in the cloud.
What do you dislike about the product?
Absolutely nothing! This is one of the best tools I’ve used that integrates multiple functions into one.
What problems is the product solving and how is that benefiting you?
It’s a great tool for any organization to manage complex sales, marketing and customer service in one location. Extremely useful and convenient.
Sales Force Review
What do you like best about the product?
I love that this helps us track customer satisfaction.
What do you dislike about the product?
I dis like the amount of time it takes to load
What problems is the product solving and how is that benefiting you?
Customer complaints are all stored in one location. This helps us divide and conquer
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