Agentforce Service
Salesforce, Inc.External reviews
7,117 reviews
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SFDC Service Cloud
What do you like best about the product?
Easy to use and is in the cloud making deployments quick and easy
What do you dislike about the product?
When you have heavy integrations to other systems and lots of 3rd party apps it can be challenging to keep up with proper testing of each release
What problems is the product solving and how is that benefiting you?
Enable customers to log in to a community full of knowledge articles and forums along with viewing all case data
Comprehensive service
What do you like best about the product?
I enjoyed the easy integration with existing products
What do you dislike about the product?
Interface could have been a little more intuitive
What problems is the product solving and how is that benefiting you?
CRM management within a growing company
Sales force use for customer relationship and onboarding
What do you like best about the product?
Performance and ease of use. Help desk find it easy to use
What do you dislike about the product?
some custom requirements are not easy to add
What problems is the product solving and how is that benefiting you?
customer onboarding
Excellent CRM Tool
What do you like best about the product?
The cloud feature and live interaction features.
What do you dislike about the product?
It is very expensive for Small and Medium sized enterprises.
What problems is the product solving and how is that benefiting you?
Provide customer support to the customers.
Support team Member Use of Service Cloud
What do you like best about the product?
I like the data management features of Service cloud, and the ability to pull reports.
What do you dislike about the product?
I dislike how cases open up in new threads
What problems is the product solving and how is that benefiting you?
Organization and Support team management of cases.
Classic Version Much Superior
What do you like best about the product?
I enjoy being able to switch back to the classic version of the website. It's much easier to navigate.
What do you dislike about the product?
I've only used this system for a few months, but I've had no negative experiences.
What problems is the product solving and how is that benefiting you?
Being able to update accounts and upload important contracts.
system works great.
What do you like best about the product?
i like it because it works and talks to our other systems, if a customer calls in it recognizes the number and pulls all his info up on the screen so we can assist him a lot faster then asking a bunch of questions.
What do you dislike about the product?
I really have not discovered anything at this time that I do not like.
What problems is the product solving and how is that benefiting you?
we run a remanufacturing plant, if a customer calls in with a problem we are here to assist them with parts to fix the unit or we send out a replacement.
Recommendations to others considering the product:
this system is great, you can customize this to work for many asspects of a business, we have sales and product support and a cores team along with our failure analisys department that all can work from one ticket in the system. our customers are also on the ticket so they can see the steps of the claims and be informed.
Efficiency at its' best!
What do you like best about the product?
Salesforce service cloud allows our team to customize the fields and pages for maximum efficiency! It makes implementing processes and assisting clients so easy!
What do you dislike about the product?
There really isn't much about SF Service Cloud I don't like!
What problems is the product solving and how is that benefiting you?
We are able to organize a lot of information efficiently!
Highly Customizable
What do you like best about the product?
I enjoy the power provided by SFSC. Robust tools, very customizable back end, lots of built in useful features like file hosting, case management, and complex object mapping.
What do you dislike about the product?
It can often feel like the robust nature of Salesforce comes at the cost of a sleek interface and agile navigation. Sluggishness is apparent.
What problems is the product solving and how is that benefiting you?
Cross team collaboration with queue views and large team user groups
Recommendations to others considering the product:
Pricey and little support. Very self serve and reliant on Salesforce ‘gurus’ for advanced use
Great experience with Salesforce Service cloud
What do you like best about the product?
Best important part I liked was a new Lightning experience. Although its evolving yet, but its very good in terms of long-term.
Offline mobile feature is awesome for Sales Reps
Offline mobile feature is awesome for Sales Reps
What do you dislike about the product?
1) Some of the features on Idea exchange should be implemented quickly.
2) Lightning experience sometimes hangs the screen, better error handling.
2) Lightning experience sometimes hangs the screen, better error handling.
What problems is the product solving and how is that benefiting you?
1) Case management
2) Service Cloud console
2) Service Cloud console
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