Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Salesforce Review
What do you like best about the product?
This is a great tool out of the box and can be customize to fix your need, Salesforce provide best training to end users
What do you dislike about the product?
Salesforce deployment from sandbox into production might be a pain when you have a large customize systgem.
What problems is the product solving and how is that benefiting you?
My company have migrate 27 legacy system into salesforce. we have consolidated all the user into the cloud
A great options for customer centric companies.
What do you like best about the product?
It's so customizable to our companies needs regarding assisting customers and keeping their information in order.
What do you dislike about the product?
It doesn't have a great UI and could be a bit more user friendly
What problems is the product solving and how is that benefiting you?
Customer service and customer management.
Recommendations to others considering the product:
It's worth a shot!
SalesFORCE
What do you like best about the product?
It has a tons of information of any kind
What do you dislike about the product?
Usability is not seamless or easy. Have to click around too much to find what you want.
What problems is the product solving and how is that benefiting you?
Having a one stop shop with EVERYTHING you need is a plus. Just have to know where and how to look.
CRM Corporate
What do you like best about the product?
I love that I am able to build and export reports with my personal filters.
What do you dislike about the product?
I don't like that when making calls that I have to manual report them to when I use other programs such as RingDNA.f
What problems is the product solving and how is that benefiting you?
I have not really had to address any business problems as of yet.
Soon everyone will be using Salesforce
What do you like best about the product?
Versatility. There are so many beneficial functions of Salesforce that make it a solution to many things in one.
What do you dislike about the product?
Takes a bit of a learning curve because there is SO much going on.
What problems is the product solving and how is that benefiting you?
service requests/tickets, emails, templates, reporting & tracking
Recommendations to others considering the product:
Create a knowledge base of best practices and tips to help ease the learning curve
Complex interface. Customizable options galore, well rounded software. Cloud is top k notch
What do you like best about the product?
Cloud service options and reliability. The options you can make and create are amazing. Maybe a. Little too much for beginners. You should have no issue with what options you need and the availability that Salesforce creates.
What do you dislike about the product?
The pricing is a little high.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
Too many options.. Its great to be able to fully customize what you use and what you see, yet I can get lost in this. I end up doing circles, getting lost and distracted by the oh so many things that are visually distracting me.
What problems is the product solving and how is that benefiting you?
None at this time, I chose to go another route with my cloud service. I thought Salesforce would have been great for my business, I had used it with another company prior to my personal business use. Yet, when I established Salesforce in my own way, I was thrown off and lost most of the time. I would get frustrated and end ip quitting. Just to return to this head ache Salesforce created for me, later.
Recommendations to others considering the product:
Too much going on at once.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
Maybe consider adjusting the user friendly issue.
I adapt to software quickly, yet I struggle with this one.
Very intuitive and easy-to-use CS console for our agents
What do you like best about the product?
Intuitive and easy-to-use interface
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
Smooth customer service abilities with Live Chat and Social Media Customer Service (helps us to be where the customer is)
What do you dislike about the product?
Incremental development is a task which takes time, especially with multiple environments and multiple testing scenarios.
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
Affects speed-to-deploy
Einstein AI tool works only when all the data is within Salesforce. That has affected our speed to launch AI capabilities as it does not let us connect to syndicated external data sources using public APIs
What problems is the product solving and how is that benefiting you?
Allow customers to start an incident online and have an agent work directly with them
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Set the foundation for our go fwd technology CRM
Bring in AI capabilities with the Einstein platform
Recommendations to others considering the product:
Please keep a detailed eye on the use-cases you are trying to solve, what level of data integration will be needed.
Works well
What do you like best about the product?
I like how it allows you to synchronize calendars, contacts, emails and tasks
What do you dislike about the product?
I personally didnt find anything that I dislikes
What problems is the product solving and how is that benefiting you?
N/a
Great for HelpDesk
What do you like best about the product?
The great thing about using Salesforce for HelpDesk is the tickets are created and generated to better help resolve client issues. You assign the account and contact information and create an addressbook of data. You are also tracking problems that your clients have had along with the resolution to close the case
What do you dislike about the product?
One things I don't like is that you are able to create different views of your tickets but the way to create the different views aren't quite intuitive. The canned views are good that the site comes with however I wish that it was easier to make custom views
What problems is the product solving and how is that benefiting you?
We manage a database and what we are doing is allowing customers to create help tickets through a portal or they are able to email the issue to our email address. We need to track KPI's by storing this information and also track what kind of issues our clients are having. These are really great in the long run.
Recommendations to others considering the product:
Great tool for ticket creation and tracking.
Service Cloud Review
What do you like best about the product?
Easy to understand and usable User interface
What do you dislike about the product?
Certain limitations of salesforce like Governor limits
What problems is the product solving and how is that benefiting you?
Salesforce Service cloud is used to run the business of the Service Central team like Manage client information, Service Request handling for Insurance products etc.
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