Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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User friendly
What do you like best about the product?
Problem specific, easy to navigate, easy to build reports and dashboards
What do you dislike about the product?
Restrictions on users vs group capabilities, one way feed of data
What problems is the product solving and how is that benefiting you?
Customer service
User friendly
What do you like best about the product?
It connects and synchronize to SAP system and most of all it improves customer service, Greater efficiency for multiple teams and Improved Analytical Data and Reporting.
What do you dislike about the product?
It’s too customizable – In an ever-changing world, constants can be a good thing. I’ve seen too many people make monthly changes to their Salesforce structure because they think of something differently. While its great you can do this, it can effect the ability to analyze data overtime.
What problems is the product solving and how is that benefiting you?
Access to their file is even more convenient than before due to the cloud, so no matter who it is that is helping the customer in question, they’ll have the same actionable data instantly available. This will result in less wasted time for clients and employees
Salesforce CRM - Best CRM Platform
What do you like best about the product?
75% test coverage must be achieved
More plug and play
Most things are easily configurable.
More plug and play
Most things are easily configurable.
What do you dislike about the product?
Some configuration settings are hard to configure
Comparatively expensive.
Comparatively expensive.
What problems is the product solving and how is that benefiting you?
University student records management
Banking solutions
Banking solutions
Recommendations to others considering the product:
Platform as a service
merely 5% apex code, almost everything is configurable.
Little expensive though.
merely 5% apex code, almost everything is configurable.
Little expensive though.
Not very user friendly, but gets the job done!
What do you like best about the product?
I like that there are a lot of features and it's very easy to upload your recipient list.
What do you dislike about the product?
When actually formatting the email to send to client, it is super hard to format. There are a lot of different features that you can use, but it is very confusing and not very user friendly.
What problems is the product solving and how is that benefiting you?
We are using this program to send emails to our clients and have realized it is easier to use than our normal program because you can upload the recipient file directly to the email.
Recommendations to others considering the product:
I was trained how to use this program from an internal staff member, so maybe there is a better way to train others by utilizing the company's customer support team. It would be nice if you could chat with someone directly from the program right when you are using the program for better assistance!
Great Customization
What do you like best about the product?
SalesForce allows to you to customize their platform in ways that will be suit your needs. Between custom development and apps available on their appexchange you can really do a lot with this tool.
What do you dislike about the product?
The learning curve for SalesForce can be quite steep. Fortunately, there is a wealth of resources available. And if you run in to an issue/problem chances are there is forum that has already dealt with it showing a workaround.
What problems is the product solving and how is that benefiting you?
Case handling a customer relationship management
Salesforce
What do you like best about the product?
I like the way salesforce integrates with my outlook and provides me update on activities that are planned.
What do you dislike about the product?
It is not very user friendly for moving and managing quotes prepared.
What problems is the product solving and how is that benefiting you?
1. Tracking my activity log
2. Using metrics to identify and pursue an opportunity
2. Using metrics to identify and pursue an opportunity
Salesforce is super slow
What do you like best about the product?
It's a necessary software that we have to use. I need it to manage my daily tasks and monitor my team members. I also need it to keep track of clients etc. It allows me to organize my cases and keep records
What do you dislike about the product?
I really hate how long it takes to load. It is super slow and buggy most of the time. Sometimes it takes three minutes for a page to load, like my action needed and it takes forever to upload images.
What problems is the product solving and how is that benefiting you?
We solve the problem of not being able to keep track of clients and keep records. We keep clients happier and it helps us to keep track of issues and allow product and developers to know about issues.
Recommendations to others considering the product:
Be patient
Seems to work for a large company
What do you like best about the product?
our employees can log their issue quickly
What do you dislike about the product?
the cloud has had some issues with registering tickets
What problems is the product solving and how is that benefiting you?
provides a central location for field works to submit any IT or service issues
The best support tool for anyone using Salesforce.
What do you like best about the product?
For me, the most important feature is the ability to organize support cases in any way I need to. Additionally, tying in with our client accounts keeps everything in one place.
What do you dislike about the product?
I like the "old" Salesforce look better anyway. It had more options readily available without having to navigate through menus. I feel the same way with Service Cloud. Wish I had more actions on the page at once.
What problems is the product solving and how is that benefiting you?
If an employee is out for the day, or leaves permanently, Service Cloud holds all the information we need to pick up where the employs left off. This couldn't be more valuable.
Recommendations to others considering the product:
Organization is key! Just like Salesforce, it can get really messy, really quickly. Set it up right the first time and ensure your customer information is appearing in the right place and being tracked the way you need it to.
great product and easy to use
What do you like best about the product?
Full window view of all assets, cases and prospects that are in the works
What do you dislike about the product?
too many tabs and customized features available. takes some time to learn how to fully use the product to do what you need it to do in a support role.
What problems is the product solving and how is that benefiting you?
easier ITSM solution
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