Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
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Self Service for Salesforce users
What do you like best about the product?
Look and feel of the lightning experience is much more modern. I like the spring 18 release features around deflection of self service cases
What do you dislike about the product?
Using Apex code and previous versions were not so flexible.
What problems is the product solving and how is that benefiting you?
Decrease cost of customer interactions by offering self service
Recommendations to others considering the product:
Make sure you have a web developemnt person on staff if you plan on doing a lot of pixel perfect styling to be inline with corporate style guides.
It's convenient, but can be slow.
What do you like best about the product?
I like the platform. It is easy to pick up and use.
What do you dislike about the product?
Sometimes the app can be slow to load. asdflkjfnaslkdnfl alsknf fasdf asdf asdf asdf asdf asdf asdf sadf
What problems is the product solving and how is that benefiting you?
Making sales in the field is easy with it. It helps make things easy.
Recommendations to others considering the product:
I recommend using salesforce if you want something convenient where is is all in one place.
Excellent CRM with extraordinary features
What do you like best about the product?
Its flexibility to import and export data and the features of creating graphs of sales trends
What do you dislike about the product?
CRM loading time is little bit slow when compared to some other CRM
What problems is the product solving and how is that benefiting you?
Leads import and export and also checking sales trends and updating the level of sales leads
Salesforce
What do you like best about the product?
Running reports using various filters. Lightening version is good.
What do you dislike about the product?
I need more training. Nothing to complain about.
What problems is the product solving and how is that benefiting you?
Organizing data, clean up, doing analysis and data management.
Recommendations to others considering the product:
Get training
Nice CRM, good for team reporting
What do you like best about the product?
The reporting out of Salesforce is by far superior to any other CRM I've used, due to both account management and ticketing resting in the same tool Salesforce gives us a competitive advantage.
What do you dislike about the product?
Cost, due to Salesforce name the software automatically cost 3x more, plus unless you have a Salesforce Admin/Developer internally the cost to implement can be astronomic.
What problems is the product solving and how is that benefiting you?
Consolidating Acct Management and Ticketing into a single dashboard is incredibly useful in order to drive speed to resolution.
Complicated but rewarding
What do you like best about the product?
I really like the ability to better customize the integrations and the way we use it to our needs
What do you dislike about the product?
I wish that the views in lightning and classic were a little more aligned, I feel like when I switch I am looking at an entirely different thing even though it is all the same page in 2 views.
What problems is the product solving and how is that benefiting you?
All Customer cases come through sales force and then another queue is used by our help deskteam for cases opened by us.
Salesforce service cloud
What do you like best about the product?
1.Simple UI Simple workflow building and management
2.Multiple channels can be integrated, including social media posts. there's a live character counter for agents when writing responses.
3.As a helpdesk case tool, it works. Great for simple troubleshooting and just general inquiry cases where by correspondences are kept to a minimum.
2.Multiple channels can be integrated, including social media posts. there's a live character counter for agents when writing responses.
3.As a helpdesk case tool, it works. Great for simple troubleshooting and just general inquiry cases where by correspondences are kept to a minimum.
What do you dislike about the product?
1.I wish there was a decent mobile interface. Each time I try and access on a mobile device it is very hard to navigate.
2.The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of spendy.
2.The cost would probably be the only thing that I would consider to be a downfall of this software as I believe it can get kind of spendy.
What problems is the product solving and how is that benefiting you?
This tool was make easy my help desk task in end 2 end. The live chat and self service option is really great and it reduced most of the internal man works.
Recommendations to others considering the product:
Hi Users,
This is really good tool for customer services. it will reduce most of the man work by self service method. so i am strongly recommend this one.
This is really good tool for customer services. it will reduce most of the man work by self service method. so i am strongly recommend this one.
Love Salesforce
What do you like best about the product?
I love how easy it is to navigate and the functionality is much better than other platforms that I've used.
What do you dislike about the product?
Sometimes when I am working on fulfillment items, I get error messages when trying to complete the workflow for no reason so have to wait to do it again.
What problems is the product solving and how is that benefiting you?
I am a Quality Specialist working on billing issues with the customer and determining whether or not one of the advertising campaigns are live. I am easily able to quickly find all the information I need to audit accounts and can get in touch with sales reps and other employees easily.
Recommendations to others considering the product:
No recommendations
Excellent 360 view of Customer Service
What do you like best about the product?
The ability to keep track of all customer service activity regardless of channel.
What do you dislike about the product?
There is nothing I dislike. Everything is awesome
What problems is the product solving and how is that benefiting you?
One repository for all Client support with analytics that allow management to track the customer service department.
Clunky and Aging
What do you like best about the product?
The fact that it's optimized with a database in such as way as to find answers quickly.
What do you dislike about the product?
The clunkiness of the platform makes quickly switching customers or users a huge pain.
What problems is the product solving and how is that benefiting you?
Helping users.
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