Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Salesforce is a great easy tool to use that makes business processes more efficient and smarter.
What do you like best about the product?
I like the integration with sales loft and other softwares.
What do you dislike about the product?
There is not much I dislike about Salesforce
What problems is the product solving and how is that benefiting you?
Tracking SDR data, as well as customer data using the dashboards and organized workflow.
Salesforce helps me do my job, every single day!
What do you like best about the product?
I absolutely love how great Salesforce works. This tool is a vital part of my success. It integrates with my email and makes everything flow together perfectly.
What do you dislike about the product?
Sometimes there are minor bugs that can take a while to get fixed. I had one where the typing would go backwards, super weird.
What problems is the product solving and how is that benefiting you?
I have been able to streamline information seamlessly. It is great to have this tool!
Recommendations to others considering the product:
Make sure you always keep the most updated version of Salesforce!!
A great application
What do you like best about the product?
I like their remedy force console that allows us to have quick glance of issues which helps to prioritize.
What do you dislike about the product?
nothing much. Interface could be a bit more friendly
What problems is the product solving and how is that benefiting you?
General tickets for business.
Recommendations to others considering the product:
A great ticketing tool to use. I would recommend it to everyone.
The best of the best
What do you like best about the product?
SalesForce is the BEST cloud based user support system, hands down.
What do you dislike about the product?
Strong learning curve, very hard to just 'use,' and takes learning and constant use to be proficient.
What problems is the product solving and how is that benefiting you?
Customer Relations are easy with SalesForce, not only as a user, but as an administrator and as a customer.
Sales force is great
What do you like best about the product?
I love that you can log your calls, projects, review plans and so much more. Salesforce really helps bring all the programs that you would generally use into one program. I think this program is going to stay successful for a long time as it makes working a lot more easier.
What do you dislike about the product?
I dislike when salesforce is down. This makes working a lot harder as in my situation I would need to narrate on stickies or paper to keep track of my work for the day.
What problems is the product solving and how is that benefiting you?
Sometimes there are too many changes which can make some items confusing but overall the product benefits us to make more money and be efficient.
Recommendations to others considering the product:
I highly recommend using salesforce for all companies. This software makes working a lot easier and efficient in a lot of manners.
Positive experience as a user of sales force
What do you like best about the product?
It’s an easy to use ticketing system where issues can be resolved within my organization and everyone can easily access notes and updates.
What do you dislike about the product?
I prefer the classic version of salesforce as opposed to lightning because I feel it’s less intuitive to use.
What problems is the product solving and how is that benefiting you?
It’s the source of truth for our organization for production support tickets and that is great. However, it’s difficult to search existing cases or tickets as they don’t always come up when searching.
Recommendations to others considering the product:
N/A
Great!!
What do you like best about the product?
The fact that it is secure, reliable and so easy to use! It makes using it fun.
What do you dislike about the product?
At the start, one really needs to undertand the application to use it efficiently because it is very different from other applications.
What problems is the product solving and how is that benefiting you?
It is great platform if one wants to focus on company's cloud security. It helps in converting all the data on the server to the cloud which is really helpful for small scale companies!
User friendly, reliable
What do you like best about the product?
It's customizable, and the site is rarely ever down.
What do you dislike about the product?
An accessibility option for the GUI theme for people with light sensitivity, like a "night mode," would be useful.
What problems is the product solving and how is that benefiting you?
Logging customer interactions. Helps us keep records of communication and action on customer accounts.
Recommendations to others considering the product:
I've also used ServiceNow and Remedy as CRM software applications, and of the three, honestly SalesForce was the easiest to use. I setup a knowledge base within our instance of SalesForce, and found it pretty easy to figure out, and also to explain to my co-workers.
Sales greatest software
What do you like best about the product?
This does everything for sales people to keep tract and manage everything sales.
What do you dislike about the product?
This cost seems high and there are too many features we do not need.
What problems is the product solving and how is that benefiting you?
Keeps tract of everything we do for sales in the company.
Recommendations to others considering the product:
It is a great product for sales people but it is expensive to install
Salesforce for support desk
What do you like best about the product?
Ease of use and configuration of workflow
What do you dislike about the product?
Reporting functionality is cumbersome and not user friendly
What problems is the product solving and how is that benefiting you?
The ability to easily escalate and track cases
showing 5,831 - 5,840