Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Excellent Case Management, No Complaints
What do you like best about the product?
Hyundai Motor used cases to manage safety issues and it is improved the cases processing dramatically
What do you dislike about the product?
Would improve UIUX dramatically if implemented agentfocr
What problems is the product solving and how is that benefiting you?
Help managing vehicle safety issues
Powerful and Scalable Service Platform with Robust Automation and Integration
What do you like best about the product?
Salesforce Service Cloud has significantly improved our customer service efficiency. Features like case routing, knowledge base integration, and omnichannel communication have enhanced our response time and overall customer satisfaction.
What do you dislike about the product?
However, the learning curve can be steep for new users, and the cost can be high for smaller teams. Despite that, its flexibility, analytics, and AI-driven tools like Einstein make it one of the best CRM service platforms for enterprise-level support.
What problems is the product solving and how is that benefiting you?
The implementation costs can be high, and the range of partners varies in size. Additionally, there is often a lack of specialists within these partner organizations who truly understand the Retail Industry.
Os: The Best Tool for Service Reps—No Complaints!a
What do you like best about the product?
Os the Best tool in the world to help service reps
What do you dislike about the product?
O dont dislike anttjing i beliebe is really good
What problems is the product solving and how is that benefiting you?
Everitjing
Efficient and Personalized Support with Salesforce Service Cloud
What do you like best about the product?
I like that Salesforce Service Cloud streamlines customer support by unifying cases, channels, and knowledge in one platform powered by AI to deliver faster, more personalized service.
What do you dislike about the product?
I find it frustrating that Salesforce Service Cloud can be quite complex to set up, and it often demands significant customization to truly fit specific service workflows.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud addresses the challenges of fragmented customer support and delays in case resolution by bringing all interactions into a single platform. It streamlines processes through workflow automation and leverages AI to provide quicker, more consistent, and data-driven service experiences.
Great Platform with No Complaints
What do you like best about the product?
Great platform! And very usual friendly. Highly recommend!
What do you dislike about the product?
Do not have anything bad to say. It’s really easy to use!
What problems is the product solving and how is that benefiting you?
Easy to use platform that allows employees to access easily!
Great Integration with Core, But Too Many Name Changes
What do you like best about the product?
That is completely integrated with the core and
The other products
The other products
What do you dislike about the product?
Many names changes trough time would be better no so many changes
What problems is the product solving and how is that benefiting you?
How to handle any customer bad experiencie in our operations
Great Case Management Features, but Queue Permissions Need Improvement
What do you like best about the product?
Case management, milestones, email to case, assignments
What do you dislike about the product?
Queue management should be as permission to non admin, but it is not available.
What problems is the product solving and how is that benefiting you?
Email to case, we can monitor the volume and customer feedback
Great CRM Integration, but Reporting Needs Improvement
What do you like best about the product?
Integranted information with your CRM in one single place
What do you dislike about the product?
Some times the reporting is not at the level of other solutions
What problems is the product solving and how is that benefiting you?
Questions about Enrollment and admissions process
Great Experience, Nothing to Dislike
What do you like best about the product?
Salesforce Service Cloud provides a unified and intelligent platform that streamlines customer service across multiple channels. I like how it centralizes all customer interactions — email, chat, phone, and social — into a single 360-degree view, making it easier for agents to respond quickly and with full context. The automation through case routing, macros, and AI-powered recommendations (Einstein) greatly reduces manual workload and improves resolution times.
What do you dislike about the product?
While the platform is feature-rich, it can feel complex to configure without proper admin support or training. Some customizations require advanced technical knowledge, and initial setup or integrations can take time. The UI can also feel a bit heavy when managing large data sets, so a more streamlined user experience for agents would make it even better.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is helping us centralize and streamline customer support operations that were previously scattered across multiple systems and channels. It solves the problem of fragmented guest interactions by providing a single view of each customer — including their bookings, cases, and communication history — so agents can deliver faster, more personalized support
Simple and Low-Code, but Interface Needs Improvement
What do you like best about the product?
Simplicity, low code. Easy for users to navigate
What do you dislike about the product?
Interface UI could be better. Make it more intuitive
What problems is the product solving and how is that benefiting you?
Allowing our agents to support our customers with ease
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