Agentforce Service
Salesforce, Inc.External reviews
7,118 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Wonderful Interface
What do you like best about the product?
Its a fresh interface and easy to use ticket system.
What do you dislike about the product?
Their are no dislikes at this time, the software is headed in the right direction.
What problems is the product solving and how is that benefiting you?
My company uses Salesforce to stay connected as a desk and to create and submit tickets four our clients.
Recommendations to others considering the product:
Make the move.
Connect to your guests
What do you like best about the product?
Salesforce allows hoteliers to connect with their guests on a more personal level. This way we can assist them will all their needs. It provides chat & issue solution that is super easy to navigate for both the guest and the associate.
What do you dislike about the product?
It would be better to have a feature that would alert an associate via email or on screen notification of a chat response or have a response box software for the computer desktop.
What problems is the product solving and how is that benefiting you?
This helps us address guest requests by offering live chat and hotel room requests.
Recommendations to others considering the product:
Definitely one you should use
Clean and Smart
What do you like best about the product?
The ability to easily collaborate with others on issues.
What do you dislike about the product?
The social media aspect of the tool makes it feel like there is unnecessary visibility.
What problems is the product solving and how is that benefiting you?
Multiple ticketing systems.
My review of Salesforce Cloud
What do you like best about the product?
I like the overall interface of Salesforce and the ease of navigating within it.
What do you dislike about the product?
I wish Salesforce was more interactive which includes pop up tips and suggestions to help newbies learn about the software as they utilize it.
What problems is the product solving and how is that benefiting you?
Support tickets can be input directly by the 1st tier support and can be reviewed instantly by tier 2
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Chat features in Lightning Mode is also helpful for real time interactive services with tier 1
Overall very helpful
What do you like best about the product?
We can do most of our work all through Salesforce. Track all interactions with clients, communicate internally, run internal reports, etc.
What do you dislike about the product?
Sometimes the flow isn't as convenient as we would like.
What problems is the product solving and how is that benefiting you?
We are able to track interactions with clients and communicate cross-departmentally.
Recommendations to others considering the product:
I would definitely recommend Salseforce. They continue to improve and add more features. Overall, a very useful tool.
User Friendly
What do you like best about the product?
I like the ability of being able to personalize my dashboard, and see only what I want to see
What do you dislike about the product?
Too many reporting options to choose from, some that are titled are confusing.
What problems is the product solving and how is that benefiting you?
I use this as a Project Manager to work through and track projects. It is very easy to see where a project is at any time. Also the reporting ability within
Recommendations to others considering the product:
This is a great tool and i have used it at many different companies. Each company I have used it with had it personalized to their own business needs which is important no matter what kind of business you are using this for.
Great tool for tracking
What do you like best about the product?
it is extremely user friendly and helps us keep track of our tasks at hand
What do you dislike about the product?
bugs that occur within the opportunities
What problems is the product solving and how is that benefiting you?
it helps us keep track of different tasks at hand and is able to generate simple reports for us to look at.
Not User Friendly
What do you like best about the product?
Mobile access is a plus so i can see appointments on the go.
What do you dislike about the product?
Not very user friendly to pull reports. Also to enter a business account is a lot of unnecessary steps that are repetitive.
What problems is the product solving and how is that benefiting you?
Keeps track of all our clients. Projects completed or open for clients.
Salesforce products are awesome
What do you like best about the product?
Cloud based, easy to use for end customers, intuitive for support agents
What do you dislike about the product?
Needs to incorporate more AI when resolving cases
What problems is the product solving and how is that benefiting you?
Provoding continual support
Customizable with nearly unlimited ability
What do you like best about the product?
I could setup everything the way it works best for me and the same to all other employees.
What do you dislike about the product?
There is a-lot of moving parts and you can sometimes get lost in the minutiae
What problems is the product solving and how is that benefiting you?
reduction of man hours used and organization have benefitted greatly.
Recommendations to others considering the product:
Take your time and ask questions. Salesforce is good at getting you the people you need to do what you want. Make sure you have all the information on the things you need.
showing 5,751 - 5,760