Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Great product
What do you like best about the product?
Great product. This is good solution for service industry
What do you dislike about the product?
Great product. Great product. This is good solution for service industry
What problems is the product solving and how is that benefiting you?
Great product. This is good solution for service industry
Highly Advanced and Configurable with Outstanding Omni Routing
What do you like best about the product?
It's incredibly advanced and highly configurable, which I really appreciate. The omni routing feature stands out in particular, and with the addition of agentforce, I would highly recommend it.
What do you dislike about the product?
Someof the things a re hard to debug . Agentforce for voice is a missing piece
What problems is the product solving and how is that benefiting you?
Customer issues and faq, self service ans agentic support
Efficient Information Sharing with Knowledge Articles
What do you like best about the product?
Knowledge articles offer a great way to share information efficiently and conveniently with both internal and external users.
What do you dislike about the product?
Some of the auto response features can be difficult for end users.
What problems is the product solving and how is that benefiting you?
Helps me to track customer requests (bugs/enhancements).
Great Omnichannel Features
What do you like best about the product?
Omni channel options, UX/Ui, WhatsApp integration
What do you dislike about the product?
difficult to implement, a lot of small configurations
What problems is the product solving and how is that benefiting you?
Tickets controls, Omni channel to customer contact us
Great Multi-Channel Request Handling with No Downsides
What do you like best about the product?
Possibility to receive requests from various channels
What do you dislike about the product?
There is nothing I dislike about Service Cloud
What problems is the product solving and how is that benefiting you?
It helps us to get all the cases and communication with our customer to solve their issue
Great Experience for All, but Rebranding Is Confusing
What do you like best about the product?
Customer, partner and employee experience
What do you dislike about the product?
Rebranding of various service features from time to time.
What problems is the product solving and how is that benefiting you?
Customer is experience, brand value
Great Case Management and Routing, but Omni Channel Needs More Features
What do you like best about the product?
The case management, omni channel, email to case and and how the routing works. agent onboarding and email posts
What do you dislike about the product?
Omni channel has lots of limitations, we should have more functionality around it.
What problems is the product solving and how is that benefiting you?
I am using service cloud to handle our support for end users.
Omni Channel Routing Saves Time, but Migration to Knowledge Is Complex
What do you like best about the product?
Omni channel routing saves a ton of time and manual work from our team.
What do you dislike about the product?
Complexity of migrating to knowledge - too many steps
What problems is the product solving and how is that benefiting you?
We are able to bring client needs into our crm and show the entire customer journey
Great Automation, but Some Drawbacks
What do you like best about the product?
Automation Capability allows for seamless information sharing
What do you dislike about the product?
Can be confusing to set up platforms within the platform
What problems is the product solving and how is that benefiting you?
Helps me manage sales leads
Great for Call Centers, but Can Be Complicated at Times
What do you like best about the product?
It it awesome and helps my call centers in easy helps and guidance to customers
What do you dislike about the product?
It can be complicated at times while helping the customers and call center agents
What problems is the product solving and how is that benefiting you?
Customer support and call center
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