Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Efficient Operations for Advisors, but Process Can Be Slow
What do you like best about the product?
Great operations process for our advisors
What do you dislike about the product?
Process can be slow and advisors get frustrated
What problems is the product solving and how is that benefiting you?
Helping with our customer care process
Quick Start for Contact Centers, but High License Costs
What do you like best about the product?
We can start contact center business so fast and cleaver
What do you dislike about the product?
Licenses high but actually I do not have dislike things.
What problems is the product solving and how is that benefiting you?
Even small companies can start using it which is a same business functionality of enterprise companies
Efficient Omni-Channel Support, but Custom Channel Integration Needs Improvement
What do you like best about the product?
What I appreciate most about Some Cloud is its Omni channel services. With this feature, I can connect a variety of different channels to a single, centralized platform. This allows me to receive messages from all these sources in one dashboard, making it much easier for my customer support representatives to manage communications. They can handle everything from one place, including case management and other tasks, and everything is managed seamlessly.
What do you dislike about the product?
I understand that currently there are several standard channels available for integration in the platform, but in my experience, adding a custom channel is somewhat complicated and involves many different steps. There isn't a UI form to easily add a custom channel, so I hope this feature will be included in Service Cloud in the near future.
What problems is the product solving and how is that benefiting you?
I primarily use a service cloud for customer support services across various clients, which helps manage different cases and track issues efficiently. So far, it has been working really well.
Great for Logging Cases, But Lacks Insurance Policy Management
What do you like best about the product?
Allows us to log cases and track complaints
What do you dislike about the product?
No insurance policy management for us to use
What problems is the product solving and how is that benefiting you?
Complaint management
Effortless Efficiency with Salesforce Service Cloud
What do you like best about the product?
I find the support and onboarding features exceptional, making our transition smooth. The onboarding process was easy, which reflects Salesforce's commitment to user-friendly experiences. Service Cloud enhances efficiency by providing real-time updates, allowing us to help injured workers return to work faster and save lives, which is invaluable. The overall platform is impressive in its ability to address our organizational needs effectively.
What do you dislike about the product?
I dislike the restrictions within Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find Salesforce Service Cloud increases efficiency and provides real-time updates, enabling faster resolution for injured workers and saving customers' lives.
Great for Building Cases and Managing Queues—Really Enjoying the Product
What do you like best about the product?
Ability the ability to build case and build queues and assign to team members
What do you dislike about the product?
Nothing to note so far. Really enjoying product.
What problems is the product solving and how is that benefiting you?
Nothing to note really enjoying the Product
Easy Case Assignment, But Extra Costs for More Salesforce Features
What do you like best about the product?
It has case assignment rules that make it easy to assign cases.
What do you dislike about the product?
We need to pay extra for more features in salesforce.
What problems is the product solving and how is that benefiting you?
User issues are easy to solve via cases.
All-in-One Convenience, but Stakeholder Management Needs Improvement
What do you like best about the product?
Everything you need is available in one place, which makes life feel more intuitive.
What do you dislike about the product?
Managing stakeholders and their expectations can be quite challenging.
What problems is the product solving and how is that benefiting you?
This tool really simplifies things for our advisors, making their work much more manageable.
Efficient Email and Case Management Streamlines My Workflow
What do you like best about the product?
I appreciate how it handles both emails and cases. The system's approach to managing these aspects is effective and makes my workflow smoother.
What do you dislike about the product?
The workflow solutions that were previously available have now been replaced by flows.
What problems is the product solving and how is that benefiting you?
It enhances the overall case management process.
Great for Automating Customer Care, but Frequent Upgrades Needed
What do you like best about the product?
How it helps me automate the everyday work of my customer care chat and call agents.
What do you dislike about the product?
how often we have to upgrade and how many y things dont work the way the documentation specifies
What problems is the product solving and how is that benefiting you?
efficiency...service cloud lets me refine my operations workflows as fast as our business changes
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