Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Great Multi-Channel Support and Customer 360, but Pricey
What do you like best about the product?
The ability to use multiple channels to receive cases and being able to include service in a customer 360 view
What do you dislike about the product?
it can be expensive which can cause companies to exclude it from consideration
What problems is the product solving and how is that benefiting you?
Holistic view of customer support.
Great Automation and Scalability, but Limited Record Processing
What do you like best about the product?
Automated flows and scalability for multiple device types.
What do you dislike about the product?
Tools are limited to a set amount of records for processing.
What problems is the product solving and how is that benefiting you?
Archiving legacy data systems
Efficient Customer Issue Tracking and Seamless Email Integration
What do you like best about the product?
It makes it so very easy to be able to keep track of customer issues and ensure they responded to Quiqley to keep customers happy
What do you dislike about the product?
There is nothing really that I just like about it. I think it’s really great. You could even have Emails go directly into a queue to be serviced by your agents
What problems is the product solving and how is that benefiting you?
Issues with party planning
Easy App Development and Smooth Cloud Experience
What do you like best about the product?
Developing a customized app is straightforward, and the cloud experience is smooth. Publishing on mobile platforms is also easy.
What do you dislike about the product?
Integrating with other systems can be somewhat complicated if you are not using Mulesoft. It would be helpful if free connectors were available for the major vendors.
What problems is the product solving and how is that benefiting you?
Enterprise wide request response system.
Exchange employee management system.
Safety Compliqnce platform
Exchange employee management system.
Safety Compliqnce platform
Quick Data Access for Sales Users—No Complaints
What do you like best about the product?
Provides quick data for sales users. Excellent
What do you dislike about the product?
No negative feedback for this feature at this time
What problems is the product solving and how is that benefiting you?
Helping our sales teams expedite fastee
Intuitive and Innovative Salesforce with great Support and Learning Resources
What do you like best about the product?
I appreciate how intuitive and innovative Salesforce is for both admins and users, making it easy to navigate and manage. I also value how accessible Trailheads are for learning and how responsive and supportive our account manager has been.
What do you dislike about the product?
There isn’t anything I really dislike about Salesforce!
What problems is the product solving and how is that benefiting you?
Salesforce is our CRM
Salesforce Service Cloud
What do you like best about the product?
Salesforce service cloud is really helpful in providing services to customers
What do you dislike about the product?
Nothing specific and no dislikes. Need better analytics
What problems is the product solving and how is that benefiting you?
Customer related queries
User-Friendly Service Cloud for Field Technicians, but Lighter on Task Monitoring
What do you like best about the product?
Service Cloud is very user-friendly, making it simple for field technicians to check customer locations. Additionally, field agents can easily assign a task to any pool field service engineers, whether it is pending, in progress, or completed.
What do you dislike about the product?
In my opinion, Field service technician doesn't require as much effort as other platforms that handle ticketing systems and task monitoring. It seems less demanding in terms of workload compared to those alternatives.
What problems is the product solving and how is that benefiting you?
For the past decade, I've had to manually search and organize everything myself, and there is still no tracking available for any of the filter-based tasks. This means I end up handling each ticket on my own without any assistance.
Easy to Use with Excellent Customer Support
What do you like best about the product?
Ease of use. Great customer support. I always enjoy using it.
What do you dislike about the product?
N/A. I don’t have any issues with sales force service cloud.
What problems is the product solving and how is that benefiting you?
Help desk tickets
Great for Centralizing Customer Interactions and Tracking Trends
What do you like best about the product?
Having all our customer interactions centralized in one place, along with the capability to generate reports and observe trends, is truly fantastic.
What do you dislike about the product?
The main challenge we face is getting users to adopt changes or new tools. This continues to be our biggest obstacle.
What problems is the product solving and how is that benefiting you?
One major issue that Service Cloud addresses is the challenge of coordinating work and communication among team members who may be spread out or working separately. It helps bring together efforts and streamlines collaboration between different individuals.
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