Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Great Experience, Nothing to Dislike
What do you like best about the product?
Agentforce was very good and going to explore
What do you dislike about the product?
Nothing is to dislike. Plannings to explore a lot
What problems is the product solving and how is that benefiting you?
Scheduling
Good satisfaction management and omnichannel presence, but the cost is high
What do you like best about the product?
It allows you to assess customer satisfaction levels in response resolution to incidents through omnichannel.
What do you dislike about the product?
The cost is high, which results in a lack of product competitiveness.
What problems is the product solving and how is that benefiting you?
Service support attention
Great Support Tools, But Needs More Intuitive Design
What do you like best about the product?
Our back office teams are equipped with the necessary tools and information to effectively support both our customers and our sales teams.
What do you dislike about the product?
We would like the system to be more intuitive. It should be more proactive and able to anticipate customer needs by predicting their questions before they are even asked.
What problems is the product solving and how is that benefiting you?
The tool provides valuable support and allows us to share important details with other back office teams, which helps us better take care of our customers.
Efficient and Customer-Centric Support with Service Cloud
What do you like best about the product?
Service Cloud helps us respond to existing customers about our product and service more efficiently and in a more customer-centric way.
What do you dislike about the product?
There’s no reason not to like it. I love it
What problems is the product solving and how is that benefiting you?
You can have a connected user experience along with customer-centric purchase records
Unified Customer View, But Steep Learning Curve
What do you like best about the product?
This platform brings together all customer interactions and history into one unified space, removing data silos and giving agents a comprehensive view of the entire customer journey.
What do you dislike about the product?
Users need to invest a considerable amount of time in training before they can become truly proficient.
What problems is the product solving and how is that benefiting you?
Previously, manual processes and disconnected systems caused delays in resolving customer issues, but these problems have now been addressed.
Useful Email and Quote to Case Features, Yet to Explore More
What do you like best about the product?
I have used the email to case feature, as well as the quote to case functionality.
What do you dislike about the product?
Currently havent explored service cloud that much
What problems is the product solving and how is that benefiting you?
Easier to solve customer end issues and raise case
Boosts Efficiency and Accuracy with a Smooth User Experience
What do you like best about the product?
Increased efficiency in everyday tasks, improved accuracy, better data integrity, advanced audit trails, better user experience and fewer clicks and steps
What do you dislike about the product?
Just started using it and so good so far
What problems is the product solving and how is that benefiting you?
Customer feedback, NPS, CSAT
Great Enterprise Features, but Setup Can Be Challenging
What do you like best about the product?
The built in functionality for enterprise
What do you dislike about the product?
The initial setup that could get little bit challenging
What problems is the product solving and how is that benefiting you?
The customer engagement
Great Case Lifecycle Tracking, No Dislikes
What do you like best about the product?
I like the ability to track the case lifecycle.
What do you dislike about the product?
I honestly dont have a case that I dislike.
What problems is the product solving and how is that benefiting you?
It helps us manage our quality control issues by using cases.
Highly Customizable and Efficient Service Cloud for Case Management
What do you like best about the product?
I love how customizable the Service Cloud is. Creating cases via email or directly via Service Cloud offers a lot of flexibility for users. And being able to included automated actions while working cases keeps our stakeholders and requesters informed while making it easier for our help desk to spend time working cases, instead of updating them.
What do you dislike about the product?
The price tag is a bit higher than competitors but well worth it!
What problems is the product solving and how is that benefiting you?
Asset tracking, case management and project management
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