Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
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External reviews are not included in the AWS star rating for the product.
Great SFDC Integration, but Setup Is Time-Consuming
What do you like best about the product?
The SFDC integration makes it easy for us to keep CS in our SFDC instance
What do you dislike about the product?
The amount of work it takes to set up but the help was solid
What problems is the product solving and how is that benefiting you?
Keeping cs within SFDC so all data is McCabe to everyone
Efficient Data Consolidation, but Needs Better Automation Integration
What do you like best about the product?
The consolidation and keeping everything in salesforce as one source of truth optimizes efficiency
What do you dislike about the product?
I think that they could have better automation flows that connect to external engagement tools more seamlessly
What problems is the product solving and how is that benefiting you?
Keeping our CS and Support teams centralized and aligned and optimizing efficiency by using one system across teams
Great for Customization and Customer Profiles, but Priceysales
What do you like best about the product?
Enhace customer prole, customization and cost
What do you dislike about the product?
High cost and iser personlization and use
What problems is the product solving and how is that benefiting you?
Best customer end to end
Great 360-Degree Customer View and Omnichannel Features
What do you like best about the product?
The 360-degree customer view and the omnichannel capabilities
What do you dislike about the product?
Cost for small project and it sometimes lets you get complex
What problems is the product solving and how is that benefiting you?
We are using it to create a secure messages (cases) for our members to get there questions answered
Robust and User-Friendly, but a Bit Tedious
What do you like best about the product?
Robust end to end solution and user friendly
What do you dislike about the product?
Somewhat tedious to use with many prompts and details
What problems is the product solving and how is that benefiting you?
Aggregating tcs data
Very good
What do you like best about the product?
Great tool to use. Ease of use is a plus for the org
What do you dislike about the product?
I am having some issues with Service Cloud and would appreciate some assistance, please.
What problems is the product solving and how is that benefiting you?
Ensuring the continued use of systems in the field is important. Regular maintenance helps keep everything running smoothly and prevents unexpected issues from arising during operation.
Great Customization and Features, But Lacks Native Phone Integration
What do you like best about the product?
Easy to customize , lots of functionality
What do you dislike about the product?
Not having native integration for our telephones solution
What problems is the product solving and how is that benefiting you?
Customer support
Great Customization in Health Cloud, but Reporting Needs Improvement
What do you like best about the product?
We use Health cloud. The customization is gtrat
What do you dislike about the product?
reporting is difficult. It’s not possible to run a report with the member plan related to the patient’s appts
What problems is the product solving and how is that benefiting you?
Helping us provide digital health solution for medical practices
Great Daily Salesforce Tool, But Could Use More Default Object Variables
What do you like best about the product?
Really good service for salesforce, my team use it daily.
What do you dislike about the product?
Maybe some others default variables for objects that coould help us
What problems is the product solving and how is that benefiting you?
My company works with service cloud so it helps to resolve cases daily
Great for Entitlements and Milestones, but Omnichannel Needs Improvement
What do you like best about the product?
It helps optimise entitlements and milestones
What do you dislike about the product?
Omnichannel is too slow and redirects a lot
What problems is the product solving and how is that benefiting you?
Agent management
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