Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Integration with App Exchange, but Classic Support Is Frustrating
What do you like best about the product?
Service Cloud is able to integrate with other apps on the app exchange to provide solutions for service managers.
What do you dislike about the product?
I wish Classic would no longer be supported. ☺️
What problems is the product solving and how is that benefiting you?
We are bringing an automated case creation solution that will reduce case completion turnaround time for our account management team.
Easy Request Management, but Automated Email Issues
What do you like best about the product?
The ease of use and ability for our customers to submit requests and our support teams to work queues. Also, the ability for all departments to view customer requests.
What do you dislike about the product?
The automated emails can run into issues with responses to closed cases.
What problems is the product solving and how is that benefiting you?
The speed of helping support our customers and keeping all teams aware of product issues
Versatile and Customizable, but Pricing Is a Downside
What do you like best about the product?
Extremely versatile and easy to customize
What do you dislike about the product?
I would like to see more reasonable pricing
What problems is the product solving and how is that benefiting you?
We are able to track calls and service requests
Good
What do you like best about the product?
Console is cool and easy to use. Easy to customise
What do you dislike about the product?
Oa lot of customisation needed if you want to have good processes
What problems is the product solving and how is that benefiting you?
Communication with the customers
Powerful Case Management and Client Insights, but Email Storage Issues
What do you like best about the product?
We get a comprehensive 360-degree view of our clients, including their cases, emails, and phone interactions. The automation features for case management are especially powerful.
What do you dislike about the product?
Captured email messages are starting to consume a significant amount of storage space. Additionally, it is difficult to generate detailed reports based on these emails.
What problems is the product solving and how is that benefiting you?
Providing support for client service needs.
Simple and User-Friendly Experience
What do you like best about the product?
The system is straightforward to use, especially when we are the first ones to use it.
What do you dislike about the product?
There isn't much to comment on while using the system.
What problems is the product solving and how is that benefiting you?
When we handle cases, the process is straightforward and easy to manage.
Intuitive Interface and Easy Workflow, Worth the Higher Price
What do you like best about the product?
The user interface is intuitive, making it easy to set up and customize. Workflow management is also straightforward and user-friendly.
What do you dislike about the product?
There isn't much to mention in terms of dislikes. The license cost is somewhat higher compared to competitors, but I find it to be worth the investment.
What problems is the product solving and how is that benefiting you?
The customer support experience was notable. I found their assistance to be responsive and helpful, addressing my concerns in a timely manner. Overall, I appreciated the level of service provided.
Great Flexibility and Expansion, but Pricey Compared to Alternatives
What do you like best about the product?
The flexibility and expansion opportunities
What do you dislike about the product?
Cost. There are other products that are cheaper
What problems is the product solving and how is that benefiting you?
Helpdesk, knowledge, and customer deflection
Great for Customer Management, but Categorization Needs Attention
What do you like best about the product?
It allows us to manage and support our customers.
What do you dislike about the product?
The categorization if not managed correctly can get out of hand.
What problems is the product solving and how is that benefiting you?
We have been able to integrate with Marketing cloud and based on form responses correctly categorize and open cases
Great Collaboration Features, No Complaints
What do you like best about the product?
The ability to collaborate and improve customer success.
What do you dislike about the product?
Nothing at all it’s great and i love it!
What problems is the product solving and how is that benefiting you?
I really enjoy service cloud it’s my favorite add on
showing 461 - 470