Agentforce Service
Salesforce, Inc.External reviews
7,071 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Features in Salesforce Service Cloud, but High Cost
What do you like best about the product?
I like the case object and Salesforce service cloud
What do you dislike about the product?
I dislike the cost of Salesforce service cloud
What problems is the product solving and how is that benefiting you?
As for service cloud is used for case management
Efficient Support, Streamlined Setup
What do you like best about the product?
I have seen Salesforce Service Cloud improve a lot over the years. It is no longer difficult to set up, and I appreciate its ease of integration with an account three sixty. Customer support is much faster now. I find the omni-channel engagement and having agents solve cases for us to be key features.
What do you dislike about the product?
I dislike the UI of Salesforce Service Cloud.
What problems is the product solving and how is that benefiting you?
I find the product makes customer support much faster and reduces customer challenges with omni-channel engagement and case-solving agents.
Flexible Implementation Options, But Needs More Integration Connectors
What do you like best about the product?
It has many ways to create a good implementation for the different customer that I have
What do you dislike about the product?
I need to integrate the tool with more systems usually, I need more connectors
What problems is the product solving and how is that benefiting you?
To solve the T2 tickets for a consumer goods company
Efficient Customer Interaction, Needs UI Refinement
What do you like best about the product?
I love the ease of use of Salesforce Service Cloud, which makes it accessible even for those transitioning from other platforms. I'm impressed by how it helps cut down customer service time by at least 30%, increasing efficiency. The specific features of entitlements and milestones stand out as particularly valuable, aiding in the organization of our service cases.
What do you dislike about the product?
I found the user interface of Salesforce Service Cloud to be less slick than I would like. Additionally, the initial setup was somewhat difficult.
What problems is the product solving and how is that benefiting you?
I use Service Cloud with Agentforce to interact with customers, reducing the need for service reps and cutting down service time by 30%. It efficiently organizes our service cases.
Powerful Automation and Productivity with Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud's pros include powerful automation, enhanced agent productivity through a unified agent console and case management, and scalability.
What do you dislike about the product?
With the shift to agentforce it would be helpful to understand more about the best practices of getting to agents
What problems is the product solving and how is that benefiting you?
Helps us streamline our service operations
Great for Enhancing Customer Experience, but Can Be Too Technical
What do you like best about the product?
It helps clients to improve the customer experience
What do you dislike about the product?
It might be Too technical for some users
What problems is the product solving and how is that benefiting you?
Proactiveness for communication with clients
User-Friendly but Expensive
What do you like best about the product?
It’s easy to use and setup. Many out of box features
What do you dislike about the product?
The pricing is quite high, which discourages many companies from choosing it.
What problems is the product solving and how is that benefiting you?
The case management feature is effective and meets my needs. It helps me organize and track cases efficiently, making my workflow smoother and more manageable.
Great Integration of Multiple Platforms, but Too Many Supporters in the Ecosystem
What do you like best about the product?
Integrating multiple platforms into the ecosystem is a key aspect for me. I appreciate how this approach brings together different services, making everything more connected and efficient.
What do you dislike about the product?
There are several supporters involved in the ecosystem.
What problems is the product solving and how is that benefiting you?
Provides traceable information for leads and construction, making it easier to follow up and manage projects effectively.
Great Post-Sales Features, No Major Drawbacks
What do you like best about the product?
Capabilities which can implement post sales warrant and return features.
What do you dislike about the product?
Must have more LLM based features which can return results based on conversational prompt in bot from entire database rather than just learning.
What problems is the product solving and how is that benefiting you?
Warranty
Great for Lead Management, but Integration Needs Improvement
What do you like best about the product?
Enables my leads to be identified and nurtured
What do you dislike about the product?
Integrative with non native platforms is
What problems is the product solving and how is that benefiting you?
Helping my clients to a set
showing 461 - 470