Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Great Case Deflection, But Data Cloud Costs Still Unclear
What do you like best about the product?
How agents could deflect the cases and improve the customer satisfaction.
What do you dislike about the product?
Still unclear about the cost of data cloud and agents
What problems is the product solving and how is that benefiting you?
Case management
Great for Customization, Needs Better Appointment Streamlining for Healthcare
What do you like best about the product?
Its helpful in customizing our business needs and achieve goals
What do you dislike about the product?
More options to streamline appointment process for health care
What problems is the product solving and how is that benefiting you?
Running our business successfully
Great Case Routing and Omni-Channel Features
What do you like best about the product?
Case routing - Omni channel, Experience cliud
What do you dislike about the product?
No concerns so far. Every functionality from service cloud looks great
What problems is the product solving and how is that benefiting you?
Case management , case routing and managing SLAs
Allow to Customize and Decide Quickly
What do you like best about the product?
I love how the platform allows us to customize, which I consider the most interesting thing it can offer. Additionally, it provides buyer visibility that helps us make decisions quickly. The customization and URL management functionality is particularly useful for my work, and the previous experience of using Salesforce Service Cloud has been positive.
What do you dislike about the product?
I don't like integrations with other software.
What problems is the product solving and how is that benefiting you?
The platform allows me to personalize and better understand the customers, having visibility of the buyer, which makes it easier to make quick decisions. It also helps me understand the students' intentions and compare with other universities.
Great Usability and Prebuilt Components, but Pricing Is a Downside
What do you like best about the product?
The easy of use. Ease of using prebuilt components.
What do you dislike about the product?
Pricing is costly. Flexible pricing could be lookedupon
What problems is the product solving and how is that benefiting you?
Customer experience. It improved the customer experience
Great Vendor Integration, But Less User-friendly Than Jira for Technical Tasks
What do you like best about the product?
ability to integrate with different vendors seamlessly
What do you dislike about the product?
isn't as easy to use for my technical use case as platforms like jira
What problems is the product solving and how is that benefiting you?
The option to reach out through email and phone, and then save those interactions directly to cases or accounts, is very useful.
Service
What do you like best about the product?
It works good, I like the way it helps our contact center
What do you dislike about the product?
I think ot would be great to connect all our stuff
What problems is the product solving and how is that benefiting you?
Call Center communications
Efficient Customer Support with Salesforce Service Cloud, but Setup Can Be Complex
What do you like best about the product?
like how Salesforce Service Cloud centralizes all customer interactions in one place, making it easier to deliver fast, personalized, and efficient support.
What do you dislike about the product?
Sometimes the platform can be complex to configure and requires significant customization to meet specific business needs.
What problems is the product solving and how is that benefiting you?
complete view of the customer, which improves response time and overall service quality.
Streamlined Operations with Intuitive Setup
What do you like best about the product?
I appreciate Salesforce Service Cloud's intuitive look and feel, along with the straightforward setup and ease of use. It has significantly improved our customer service experience by simplifying the process for business users, which leads to better customer experiences. The chat, email-to-case features, and automation using flows are particularly useful.
What do you dislike about the product?
Nothing that I can think of.
What problems is the product solving and how is that benefiting you?
I find the product eliminates the need for multiple systems, simplifying customer service for business users and enhancing the customer experience.
Great Omnichannel Support, but Voice Channel brings challenges
What do you like best about the product?
Omni channel support allows us to assist customers across all channels, ensuring we can help them wherever they reach out.
What do you dislike about the product?
The voice channel is always challenging to address and typically requires a third-party vendor.
What problems is the product solving and how is that benefiting you?
Service Cloud helps us provide better service to our customers and resolve tickets within the expected timeframe.
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