Agentforce Service
Salesforce, Inc.External reviews
7,084 reviews
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External reviews are not included in the AWS star rating for the product.
Great for Case Management, but Picklist Overload Can Be a Challenge
What do you like best about the product?
I have implemented service cloud case management with multiple companies and orgs
What do you dislike about the product?
When my users want never ending picklists on their cases
What problems is the product solving and how is that benefiting you?
How my users manage cases
Easy to Use but Sometimes Overwhelming for Users
What do you like best about the product?
I really like the ease of use for our end users
What do you dislike about the product?
At times, it can feel overwhelming to our users
What problems is the product solving and how is that benefiting you?
Better support of our advisors
Great Case Management and Service, Just a Bit Pricey
What do you like best about the product?
Its awsm for case managermne5 and ma ager service by the team
What do you dislike about the product?
Nothing its awsm hust .ore expensive one
What problems is the product solving and how is that benefiting you?
Resolving the case management
Intuitive and Useful App, but Price Could Be Better
What do you like best about the product?
This is a very good app—intuitive and genuinely useful. I would definitely recommend it.
What do you dislike about the product?
Probably the price maybe improved further
What problems is the product solving and how is that benefiting you?
Itsm serves as the primary function.
Great Agent Inclusion and AI Value
What do you like best about the product?
Agent inclusion is best. Solid value add with AI
What do you dislike about the product?
Reasonable price and clarity on data cloud need
What problems is the product solving and how is that benefiting you?
Customer service
Effective Learning Tool with Helpful effective learning Feedback
What do you like best about the product?
It us very effective and helpful to learn
What do you dislike about the product?
Very very helpful and get lots of feedback
What problems is the product solving and how is that benefiting you?
Case Manager
Great Customer 360 and Digital Engagement, but Lacks Some Channel Integrations
What do you like best about the product?
The Customer 360 view brings together both sales and service perspectives within the omni-channel experience. Additionally, the integration of digital engagement with service voice has truly elevated the service cloud offering, making it stand out as one of the best available.
What do you dislike about the product?
The option to add channels such as Instagram and Telegram is not available by default. However, it is possible to include them through customization but its not always necessary.
What problems is the product solving and how is that benefiting you?
This platform allows you to manage all customer communications and queries in one place. It integrates every channel within the familiar Salesforce ecosystem, making it much easier for those already using a CRM to get started, as the learning curve is quite low.
Great Accessibility, But Updates Can Cause Issues
What do you like best about the product?
Accessibility and easy to implement, support
What do you dislike about the product?
Updates that break it and too many updates
What problems is the product solving and how is that benefiting you?
The communication with customers
Easy-to-Use Platform That Centralizes Customer Issues
What do you like best about the product?
The platform is straightforward to use and navigate, making it simple to pinpoint customer issues all in one location.
What do you dislike about the product?
At the moment, I can't think of any negative feedback.
What problems is the product solving and how is that benefiting you?
The platform enables quick resolution and tracking of customer issues, making it possible to reach out proactively.
Director of Service Operations
What do you like best about the product?
In my experience, this is a straightforward CRM-based product that works well with my service team.
What do you dislike about the product?
There are many different licensing options available.
What problems is the product solving and how is that benefiting you?
Making us more efficient and quicker responses to customers.
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