Agentforce Service
Salesforce, Inc.External reviews
7,072 reviews
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External reviews are not included in the AWS star rating for the product.
Powerful AI Automation and Personalized Support, but Setup Feels Overwhelming
What do you like best about the product?
I like the agentforce service because it has the personalized support and AI suggestion and I use agentic Ai bot to automate redundant tasks that reduces human effort.
What do you dislike about the product?
It is overwhelming and complex to setup. Also needed to provide more information for the tasks
What problems is the product solving and how is that benefiting you?
Mainly it solves the repetitive tasks and solving customer queries also saves times.
AI-Powered Automation That Speeds Up Case Resolution and Personalizes Support
What do you like best about the product?
The AI profficiency tool helps users to automate case summaries andit also helps to enable proactive support such as identifying potential issues. It can alsomanageconversation across mutiple channels as well like email, chat and social media
What do you dislike about the product?
I have mainly faced configuration issues, like unable to find proper documentation for the errors faced. Like i also felt its not user friendly for someone who is new to the platform. I have also seen many Ui issues that appear while using the application
What problems is the product solving and how is that benefiting you?
There are Ai agents involved that minimize the need for other human involvement less, repetatiove tasks can easily be performed, routine complex tasks can easily be handled well by it.
From Chatbot to Deor : Autonomous Power with a Steep Data Tax
What do you like best about the product?
It turns AI from a suggester into the doer.By Using your existing Apex and flows, it automously executes tasks-like processing returns or records updates - rather than just drafting text. It's a functional teammate, not just a chatbot
What do you dislike about the product?
While Agentforce is the powerful, there are significant hurdles that often frustate developers and busines leader. Here is what i dislike most
1. high "data hygiene" debt.
2. Pricing Complexity & "Bill Check"
1. high "data hygiene" debt.
2. Pricing Complexity & "Bill Check"
What problems is the product solving and how is that benefiting you?
It solves the reactive bottleneck by shifting AI from just suggesting text to autonomously executing the Task
Operational Efficiency
Developer Leverage
Real Time Context
Operational Efficiency
Developer Leverage
Real Time Context
Agentforce is good AI agent service but with complex implementation
What do you like best about the product?
Agentforce have AI agents that work with human agents. Agentforce provides 24/7 resolution by reasoning through complex queries, accessing CRM data, and automating tasks.Agentforce Insights for Managers
What do you dislike about the product?
Agentforce Service have high cost and complex implementation.
It also have pricing complexity. It also have a problem of AI accuracy and trust. It requires intense training.
It also have pricing complexity. It also have a problem of AI accuracy and trust. It requires intense training.
What problems is the product solving and how is that benefiting you?
Agentforce Service solves high volume service by deploying AI agent to handle routine task. It has high operational cost. It has inefficient case management
Easy to Use, Powerful Salesforce Product with Helpful Support
What do you like best about the product?
I have the hands on experince on this product during a project in my Salesforce development journey and I had a great experience while workin on it. Its easy to use and implement any use case on this product. I had one question from support and they provided support clearly as well. It has some good features as well which are being used in many use cases around the world. Thanks to salesforce for this product. :)
What do you dislike about the product?
I didnt find any shortcomings of this product. But I do concern about one thing which is hallucinations of AI as we are now using AI in this product.
What problems is the product solving and how is that benefiting you?
Its helping us to create AI agents, think of them as smart, digital workers—that can handle customer service, sales, and administrative tasks on their own, 24/7. And that is amazing.
Flexible AI Automations That Unify Customer Data and Boost Agent Efficiency
What do you like best about the product?
I like how it combines the AI automations to unified the customer data and improve my entire support experience and the ai capabilities that it provided help my agents to work in a more efficient way by suggesting some good responses and by recommending the next step
What do you dislike about the product?
The thing i dislike about it would its complexity , cost the the initial implementation difficulty that make it harder to use specially for the smaller teams. Integration and implementaion is a very time consuming process
What problems is the product solving and how is that benefiting you?
It helps me with improving the efficiency for my case resolution process by summarizing the important details from the case details and recommending the best possible next step to the user it provides a full 360 view of the customer allowing agents to work in more efficient and effective way
Very Helpful for Complex Requests with Reliable 24/7 Support
What do you like best about the product?
It is very helpful as it helps in complex service requests and it also provides 24/7 supoport which is very helpful for teams working in different time zones.
What do you dislike about the product?
There is not any certain things that i dislike but one thing we can manage is ,it is little complex and there can be unpredicatable costs which sometimes can effect.
What problems is the product solving and how is that benefiting you?
One of the biggest problems it solves is slow customer support and service challenges . With the help of Agentforce service now customer service has become very easy and consistent with 24/7 support. This feature is helping organisation to work more frequent on the feedbacks submitted.
Powerful All-in-One Customer Service Platform with Flexible Automation
What do you like best about the product?
I like best about Agentforce Service is its power to use multiple customer service operations on a single platform with options to have various automation and customization.
I Like multiple features like flows, AI recommendations, This gives us option to manage cases across email,chat,phone which ultimately enhance customer experience.
I Like multiple features like flows, AI recommendations, This gives us option to manage cases across email,chat,phone which ultimately enhance customer experience.
What do you dislike about the product?
I sometimes do not like the complexity of tools that it provides. Its hard to efficiently use it the way it is designed or I would say configured because it has a dependency on data quablity. Also its a bit expensive after add-on features and license.
What problems is the product solving and how is that benefiting you?
It saves time and manual efforts by making things automate, We can automate repeated tasks such as case routing, approvals etc.
It helps in providing better customer experience.
It gives us feature to create reports and dashboards which help clients to make analysis and improve performace for future.
It helps in providing better customer experience.
It gives us feature to create reports and dashboards which help clients to make analysis and improve performace for future.
Cuts Manual Work and Costs with AI Agents
What do you like best about the product?
It reduces a lot of manual work, now AI agents can interact with the consumer and they can raise the raise and then it can be solved out. It reduces the cost to company and saves time. They can also solve complex issues as well.
What do you dislike about the product?
It requires complex implementation, as per the requirements, so implementation side is somewhat tough. It is not easy to configure. Sometimes the pricing is high, when there are less queries from consumer, but the cost is same, so at that time it costs us more, something dynamic pricing will help
What problems is the product solving and how is that benefiting you?
Using Agentforce, manual work is gone down, There is no need for manual entry. It saves a lot of time. Also when the customer turnout is high then it can deal with the customers simultaneously, In this way the customer experience increase and thus increase the customer trust on business as we are able to deal with the customers simultaneously.
Agentforce Service: Effective Automation
What do you like best about the product?
The thing is found the best regarding Agentforce Service is that it reduces manual effort by a big margin as it brings all customer interaction in one place which also improves the efficiency.
What do you dislike about the product?
One of the cons of using it was that it could be a bit complex to setup (especially for new users). Also performance sometimes drop while handling large customization or data.
What problems is the product solving and how is that benefiting you?
It has vastly improved customer support as it helps me with organizing cases, tracking issues etc. Also its automation helps in faster responses and also reduces manual effort.
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