Agentforce Service
Salesforce, Inc.External reviews
7,069 reviews
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Simply the best
What do you like best about the product?
Streamlined and makes work efficient. No need to hop around between programs to get work done.
What do you dislike about the product?
Some features could be made more efficient.
What problems is the product solving and how is that benefiting you?
Email integration
Love this software!
What do you like best about the product?
Salesforce makes it sooo easy to keep track of communication with customers. The difference is night and day.
What do you dislike about the product?
It is a little limited for who we can add as members, we have found a workaround, but it is a little inconvenient.
What problems is the product solving and how is that benefiting you?
It helps keep all of the communication between staff and customers in one place. Plus you are able to see if they called in and spoke to someone else.
My Sales Force Review
What do you like best about the product?
Salesforce is a very powerful, fluid platform. I enjoy it's reliability, and it's ability to be customized by the end user.
What do you dislike about the product?
My biggest gripe with Salesforce would be the amount of different licenses that need to be purchased for each user to utilize it to it's fullest potential.
What problems is the product solving and how is that benefiting you?
Salesforce allows everyone in our enterprise to follow every support case throughout it's life cycle - in other words, transparency and accountability.
Recommendations to others considering the product:
Do it! It's awesome!
Salesforce Service Cloud Review
What do you like best about the product?
You can build your own console app and it looks great in lightning. Very easy to set up, we did it in-house.
What do you dislike about the product?
We needed to do a bit of customization (apex) for emails and email replies to be correctly captured on the case object.
What problems is the product solving and how is that benefiting you?
Global support ticketing system for our company
Salesforce is a Powerfull Tool to work Cases
What do you like best about the product?
I like the ability to be able to manage customer cases in an organize matter, how I can have all communication with the client from within the platform, work files, have interoffice communication, add comments, social connectivity all in all is a powerful tool to work the type of technical cases that I manage on a daily basis.
This has got to be by far the most powerful CRM I have ever seen, want to handle leads there's no better app in the market.
This has got to be by far the most powerful CRM I have ever seen, want to handle leads there's no better app in the market.
What do you dislike about the product?
Files that are attached to a case, I don't like the way I have to manage those, to many steps to be able to view an image.
Setting up customize fields or when creating leads it can be challenging because there are too many steps you have to follow in order to configure it properly.
Creating Contacts or company is not an easy task
Setting up customize fields or when creating leads it can be challenging because there are too many steps you have to follow in order to configure it properly.
Creating Contacts or company is not an easy task
What problems is the product solving and how is that benefiting you?
I work for a major provider of a service and have millions of clients, we work on their technical issues. The tools makes it simple for us to work these cases from all these clients, all communication is done through the tool, all notes and documents are also handled from within the same tool.
Recommendations to others considering the product:
The tool is so complete, there are so many uses lead management, case creation and management and these are just two of the many uses you can have. There are so many use to salesforce, I have to provide support also to a lot of customer using the platform and majority are sales oriented and are very happy.
Salesforce for nonprofits
What do you like best about the product?
The tool is infinitely expandable to your growth and your needs. Salesforce, depending on how you customize, can serve organizations of any type. For nonprofits, it serves donors, volunteers, programs, and HR. 10 licenses are offered for free to non profits. This should be enough for medium sized development teams.
What do you dislike about the product?
There is a need to hire a fulltime salesforce database manager or retaining of a salesforce consultant during your initial adoption or migration. Salesforce is very easy to break and triggers are sensitive if not programed correctly. This can be costly for price conscious non profits. Training is also a must for all users. It is a great learning curve compared to other CRMs.
What problems is the product solving and how is that benefiting you?
We use it to manage donors. Saleforce easily integrates with out payment platforms and donation platforms. We can run reports on our donors and target campaigns given good records. We can find donors by their giving amounts by any time frame. We can pull out households, estates, corporations, trust, funds, foundations, and individuals and target them with our development and marketing.
Recommendations to others considering the product:
Get expertise and professional consultation.
Service Cloud Centralized Our Organization
What do you like best about the product?
Service Cloud allowed us to move to the SalesForce platform in all areas of our business. We were most nervous about implementing Service Cloud due to the large amount of tickets that were already archived in our old system. Thank goodness for the SalesForce teams assistance during our migration.
What do you dislike about the product?
Support response times aren't really the fastest. Even when they do answer you they don't seem to have any idea how we are using the system.
What problems is the product solving and how is that benefiting you?
We are now able to push all information regarding our clients into one single platform.
Recommendations to others considering the product:
Make sure you have someone from the Salesforce team assisting you during implementation. It saves a lot of time and headache on your end.
Salesforce Review of Desk (classic)
What do you like best about the product?
I really love how clear the classic agent is. The nextgen agent is very difficult for me to use due to the colors used, everything is very unclear and dark. I love the classic, it's very easy to see and organize my cases.
What do you dislike about the product?
As previously stated I do not like using nextgen as the aesthetic of it is hard on my eyes when staring at a computer screen all day.
What problems is the product solving and how is that benefiting you?
It helps us serve our customers as fast as possible to keep them happy. I like desk because it's VERY user friendly and allows me to keep everything very organized.
Recommendations to others considering the product:
I would definitely recommend using salesforce but the classic edition, or make improvements to the nextgen.
Salesforce
What do you like best about the product?
Extensive capabilities.
Excellent for project management .
Excellent for project management .
What do you dislike about the product?
Can at times be hard to navigate due to the quantity of cases and tasks.
What problems is the product solving and how is that benefiting you?
Customer issue resolution.
Activity tracking.
Document sharing.
Project management.
Activity tracking.
Document sharing.
Project management.
SFDC is the way to go
What do you like best about the product?
I like the tenure of the platform, the amount of resources available, and ease of turning the platform into a career.
What do you dislike about the product?
The support. Too often are cases closed without even acknowledging the help required. A lot of it is outsourced, or poached from call centers where the talent is rough at best.
What problems is the product solving and how is that benefiting you?
We solved support issues with this. It has robust analytics for reporting and the easy of use is great.
Recommendations to others considering the product:
If you can afford the licensing, this is the platform for you. There is a readily available knowledge base and tons of professionals. It's easy to find the information you need without having to look too far. This is also a great way to encourage your employees to further their career. Everyone is stronger with Salesforce certifications!
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