Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
East setup
What do you like best about the product?
Help desk set an example how easy to implement it. And awesome support.
What do you dislike about the product?
Pricing , it's expensive.
Product must be affordable for everyone.
Product must be affordable for everyone.
What problems is the product solving and how is that benefiting you?
Our business portal hosted there.
Salesforce is very user friendly!
What do you like best about the product?
Salesforce is easy to navigate! Allows the user to organize tasks, and track productivity!
What do you dislike about the product?
Chat functions are often problematic.
What problems is the product solving and how is that benefiting you?
Great way to keep track of productivity and keep clrecords for our customers.
Great for tracking incoming requests
What do you like best about the product?
The ease of customizing objects in the service cloud, including cases. The case object is easy to set up and get call center agents
What do you dislike about the product?
I generally like everything about this product.
What problems is the product solving and how is that benefiting you?
Able to easily track incoming inquiries and customer problems using cases.
Amazing
What do you like best about the product?
Ease of use, great navigation tools, easy set up
What do you dislike about the product?
Nothing, I think it's a great tool good job
What problems is the product solving and how is that benefiting you?
Helping guest solve order questionss
Gold Standard
What do you like best about the product?
- Open APIs
- Integration with thousands of applications
- Community Support
- Industry Standard means almost everyone knows how to operate it
- Awesome Reporting
- Integration with thousands of applications
- Community Support
- Industry Standard means almost everyone knows how to operate it
- Awesome Reporting
What do you dislike about the product?
I believe the dashboards need enhancing. They are quite outdated and are limited to what can be displayed.
What problems is the product solving and how is that benefiting you?
- SLA achievement
- Sales Pipeline building
- Deal Stages
- Automation of Sales and Support Ops
- Sales Pipeline building
- Deal Stages
- Automation of Sales and Support Ops
Recommendations to others considering the product:
- Unless you have an experienced, in-house admin, buy the premier support!
Limitless possibilities
What do you like best about the product?
I love that you can be insanely creative inside of Salesforce. There is no problem you can't solve when you fully understand the platform!
What do you dislike about the product?
While Salesforce does iterate on their software three times a year, they often ignore old pain points in favor of flashy new features. While most have workarounds, it's sometimes painful to have to use one for years.
What problems is the product solving and how is that benefiting you?
Amazing and instant customizability when the business brings you a problem. Faster turnaround on requests.
Recommendations to others considering the product:
Get on Trailhead and check it out for yourself for free. You can do a TON on there and get a great sense of what is possible.
Salesforce Service Cloud
What do you like best about the product?
Salesforce Service Cloud is very solid and scalable solution.
What do you dislike about the product?
Expensive and web based application only
What problems is the product solving and how is that benefiting you?
Tracking issues across many teams. Reporting is great.
Recommendations to others considering the product:
Try this product first
Excellent tool for customer support with customer engagement capabilities
What do you like best about the product?
Ability to interact with customers through a variety of channels (live agent, knowledge base, cases, community)
What do you dislike about the product?
Can get pricey depending on the number of users
What problems is the product solving and how is that benefiting you?
We are using the service cloud to provide help desk ticketing capability to our customers, as well as providing them with the ability to interact with us in a Salesforce community
All in one place
What do you like best about the product?
Easy to search and find what you are looking for
What do you dislike about the product?
How easy it is to completely back out of
What problems is the product solving and how is that benefiting you?
I use it every day to search for answer to customers problems
Great Software
What do you like best about the product?
Easy to use and get the job done. Provides great support
What do you dislike about the product?
With it being cloud based sometimes it can be slow
What problems is the product solving and how is that benefiting you?
Providing customer feedback . Easy to yse
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