Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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IT director
What do you like best about the product?
cloud based. allows all users to work together
What do you dislike about the product?
web based is slow speed sometimes loading pages
What problems is the product solving and how is that benefiting you?
transparency of data. easily share information with all of team regardless of their location
Helpful in my day-to-day tasks
What do you like best about the product?
It's extremely user friendly. Our company uses it to communicate regarding customer requests and issues they may have. Everything is logged under the customer which is great when you need to go back and check anything. I use it every day and it's probably my favorite out of everything I use daily.
What do you dislike about the product?
I can't think of anything I don't like about Salesforce. It has everything I need for a typical day.
What problems is the product solving and how is that benefiting you?
I use it for requests my colleagues have on their accounts such as business reports, special orders, etc. It makes it easy to communicate about the customers while my colleagues are working remotely or on the road.
Recommendations to others considering the product:
Salesforce makes it easy to communicate with peers who work remoteley and keeps a log of requests, comments, opportunities, etc. within a customer page.
Salesforce is a powerful tool for your organization
What do you like best about the product?
Connection with other solutions such as Docusign. It's a great tool to have when sending contracts
What do you dislike about the product?
I cannot edit my chatter posts. It forces me yo d et late them and try again.
What problems is the product solving and how is that benefiting you?
Overall CRM sales reporting employee chatting getting and sharing
User friendly
What do you like best about the product?
The application is easy to use. Nothing hard about it.
What do you dislike about the product?
Nothing. The application is user friendly.
What problems is the product solving and how is that benefiting you?
Customer related issues and prolem solving.
User friendly
What do you like best about the product?
The ease of using the product. It helps you keep track of customer history with very simple search ability.
What do you dislike about the product?
The time It took to merge customers profiles.
What problems is the product solving and how is that benefiting you?
Keeping track of all of our customers interactions.
Recommendations to others considering the product:
Easy to use and customizable.
Review of Salesforce
What do you like best about the product?
it is extremely user friendly and easy to use.
What do you dislike about the product?
i don't have any complaints about salesforce, I love that we use it
What problems is the product solving and how is that benefiting you?
it makes all of our interactions with our customers very organized
Great Interface and easy to use
What do you like best about the product?
Everything is easily found in the easy to use interface and console that is available in the service cloud.
What do you dislike about the product?
Sometimes its slow and the multiple tabs that open can be confusing.
What problems is the product solving and how is that benefiting you?
We are able to be more productive with service cloud with everything organized and seen in one view and one tab on our computer!
Recommendations to others considering the product:
If you are looking to find something easy to use inside of Salesforce use the Salesforce service cloud.
Good and fast web application
What do you like best about the product?
stability, reliability, performance
able to open on any browser
secured login, with extra authentication either via email or phone.
able to open on any browser
secured login, with extra authentication either via email or phone.
What do you dislike about the product?
sometimes issues might occur due to web browser settings.
What problems is the product solving and how is that benefiting you?
help to reset passwords for users, disable accounts for those who had left, escalating complex issues to Level 3 Salesforce teams.
Powerful Analytics and Productivity
What do you like best about the product?
Ease of use & configuration capabilities
What do you dislike about the product?
The licensing for service cloud is perceived to be complex by some clients since there are so many add-on components not included in the base license
What problems is the product solving and how is that benefiting you?
Service cloud has allowed my clients to dramatically improve customer experience, productivity of employees, and improved business analytics for executives executives.
SERVICE AGENT
What do you like best about the product?
GREAT USER INTERFACE ALL IN ONE PLACE HELP OUR AGENTS TO RESOLVE EVERYTHING I
What do you dislike about the product?
Sometimes the integration between a phone will not work properly but that depends on the connector
What problems is the product solving and how is that benefiting you?
More time doing our best support service
Recommendations to others considering the product:
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