Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Love Slaesforce Service Cloud
What do you like best about the product?
I love how easy it is to stay organized. We are able to easily categorize cases opened by clients
What do you dislike about the product?
User interface is lacking slightly. It really took a while to learn and get comfortable.
What problems is the product solving and how is that benefiting you?
We are able to analyze where the gaps are in our client services practices
Service cloud user
What do you like best about the product?
The ability to customize and create a new view
What do you dislike about the product?
Using an a phone is very quirky it will not allow you to scroll up
What problems is the product solving and how is that benefiting you?
Efficiency
Recommendations to others considering the product:
It is a great tool
Salesforce Service Cloud
What do you like best about the product?
I enjoy the availability of the support team when issues arise. And the quick turn around times on solutions.
What do you dislike about the product?
I have to say there really isnt anything I currently dislike.
What problems is the product solving and how is that benefiting you?
Size and overall data management
Desk Salesforce review
What do you like best about the product?
I like how you are able to track what you have asked support for. Makes it easy to organize
What do you dislike about the product?
It would be nice if we can search up other support tickets via the support ticket number
What problems is the product solving and how is that benefiting you?
We use it to solve support issues. I have noticed how easy it is to solve issues and organize your tickets
Recommendations to others considering the product:
Installing a search engine to search up other support ticket numbers
Centralized tool for support
What do you like best about the product?
Great product that works best compared to other applications and helps support team view 360 degree view of customers
What do you dislike about the product?
Sometime it takes time to load pages. Performance needs to be improved
What problems is the product solving and how is that benefiting you?
Helps us manage thousands of support cases efficiently
Salesforce Service Cloud for Help Desk Support
What do you like best about the product?
Ability to be notified when a user responds and ability to track status of all open cases/tickets.
What do you dislike about the product?
If I close a case/ticket and the user responds it will put it back in my notifications.
What problems is the product solving and how is that benefiting you?
email going to multiple people and not knowing if someone is already working on the issue, with SF we can see if someone has taken ownership and can see the stage of the ticket if we get a call from the submitter.
Recommendations to others considering the product:
Absolutely need a dedicated Admin on-site, very helpful to have a dedicated SF developer as well.
Great program
What do you like best about the product?
Ease of use and seamless integration. Awesome experience
What do you dislike about the product?
Nothing. Everything works great. Love the feel of the software
What problems is the product solving and how is that benefiting you?
Great customer service
Salesforce service cloud greatly improved our support desk performance
What do you like best about the product?
It is cloud base and email to case feature really help our client to reach out to our support team easily
What do you dislike about the product?
Additional features required additional license fee in order to enable the feature
What problems is the product solving and how is that benefiting you?
Our client can email to our support team and it route to the agent who is specialize in the aspect of the issue.
Love Salesforce as our only CRM
What do you like best about the product?
We only use Salesforce as our CRM to interact with customers
What do you dislike about the product?
one time I had issues with the browser certificates for Salesforce but it got fixed later by Salesforce
What problems is the product solving and how is that benefiting you?
We use Salesforce as our only CRM to interact with our customers . We use Salesforce as a platform to interact with customer issues , we use Salesforce for knowledge base articles etc...
Best CRM System for Customer Service Needs
What do you like best about the product?
Salesforce Service Cloud is easy to use and configure for all your CRM needs. Case Management allows users to easily track customer issues, manage requests and solve problems quickly.
What do you dislike about the product?
There are no real dislikes with the software. Admins and Developers are able to configure the software to fix any issues that may occur. If I had to choose something that may need improvement, it would be the List Views and ability to clean them up.
What problems is the product solving and how is that benefiting you?
Open Sharing. The sales team and operations team can easily see what is going on with a customer at any time. No need to call or email for resolution or where something is in the process. You can just look at the case or the work item.
Recommendations to others considering the product:
Salesforce Service Cloud helps with all of your Customer Service Management needs. It is user friendly and easy to launch. The software can easily be configured to fit the business needs and culture.
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