Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Easy to use, modern and convenient
What do you like best about the product?
The interface is user friendly. It is so easy to access from anywhere and that makes it wonderful for me. The ability to customize and so easy to set up.
What do you dislike about the product?
The pricing is a little high. But, I do think it is worth it. You do get what you pay for with this service. It sometimes can lag which is annoying on a busy day with deadlines.
What problems is the product solving and how is that benefiting you?
I am able to track all of the service issues so easily and keep on top of everything- I was drowning before just using spreadsheets and email searching
Desk preferred to Zendesk
What do you like best about the product?
Pretty interface, uses tagging to set up automations, easy to set up filters.
What do you dislike about the product?
Not super easy to set up integrations compared to Zendesk.
What problems is the product solving and how is that benefiting you?
Customer support interface and help desk. Just overall a really easy, clean product to use to manage inbound email requests.
Recommendations to others considering the product:
I really preferred this product to Zendesk for a CS interface at a small company.
Infinite possibilities!
What do you like best about the product?
How flexible and easily accessible it is! Sales force has proven to evolve and grow as business need change.
What do you dislike about the product?
The look and feel is outdated. Creating new reports is not intuitive.
What problems is the product solving and how is that benefiting you?
Better reports, tracking data, metrics of Team. Unlocking the potential of SF makes it a viable solution for tracking so many processes.
Salesforce Service Cloud
What do you like best about the product?
The ease of access from anywhere and mobile compatibility.
What do you dislike about the product?
Cannot copy and paste any screenshot from the app to email clients.
What problems is the product solving and how is that benefiting you?
Customer service requests where customer can get to the problem resolution quickly.
Great for following up on account information
What do you like best about the product?
Able to have different queues for diff departments in the company. Easily see who manages the case, changes that are being done and sending emails directly from sales force.
What do you dislike about the product?
Can't edit same multiple contacts or merge them together as one. Often you will see two contacts listed on account with same name and phone but can't merge into one, it remains as one.
What problems is the product solving and how is that benefiting you?
Love being able to communicate, document and send information over to other employees and departments even if they're out of the office. Salesforce allows you to link to your email for notifications on cases being worked.
Recommendations to others considering the product:
Can be used from internal communications and documentation to using as a patient based software
Salesforce is User Friendly
What do you like best about the product?
Salesforce is incredibly user friendly and very straightforward. It allows so much information to be stored at your fingertips, always easily accessible.
What do you dislike about the product?
Importing/exporting and building reports
What problems is the product solving and how is that benefiting you?
Managing customer relationships, it allows for a one stop shop for following up.
The Best Record Keeping for Any Company
What do you like best about the product?
It is simple to understand and use. I love all the notes in one place and being able to save emails.
What do you dislike about the product?
I have not found one thing I don't like.
What problems is the product solving and how is that benefiting you?
Record keeping for every client and every contact helps us navigate between information with ease.
Recommendations to others considering the product:
It is a very simple to understand and keep track of all your clients contacts, notes and activities.
Service Cloud
What do you like best about the product?
It helps manage cases and allow for a lot of data tracking and reporting
What do you dislike about the product?
The user interface on classic leaves a bit to be desired. I think lightning would be better but we are not switching yet.
What problems is the product solving and how is that benefiting you?
The ability to track and manage our cases.
Recommendations to others considering the product:
It's definitely a lot better than the alternatives.
Salesforce Cloud
What do you like best about the product?
I love to use the Chatter social media site along with the Lightning view
What do you dislike about the product?
There is nothing that I dislike about Salesforce, I love Salesforce
What problems is the product solving and how is that benefiting you?
Granting access to end users, correcting scripting issues
Review of the Salesforce platform
What do you like best about the product?
The orginazation of various tasks and the ease of access of researching previous tickets.
What do you dislike about the product?
Using Salesforce for over a year now I have not yet had any negative experiences concerning any effects to workflow.
What problems is the product solving and how is that benefiting you?
By using Salesforce at the workplace we are solving issues regarding financial productivity and tracking of all credit and debit assets. A nice benefit to using this data platform is the ease of access to previous records that would take longer to research using other databases.
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