Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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Saelsforce review
What do you like best about the product?
I love how the documentation system and how easy it is to keep track of client's issues, how often they have called in, etc. I also love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
What do you dislike about the product?
There is a lot of clicking involved to close cases. I wish that the process was more streamlined. We have also had issues with the company settings being accidentally changed and administrators not having access to what they need.
What problems is the product solving and how is that benefiting you?
Salesforce allows us to keep track of all of our clients effectively and gives us a cohesive space to document all client interaction. It makes keeping track of everything our different teams do so much easier. I love it!!
Recommendations to others considering the product:
Absolutely! I love all the free learning that they offer to better improve your skills with the product. Also love how easily customizable everything within SalesForce is.
Great sales management software
What do you like best about the product?
Easy to understand, use, customize and train on
What do you dislike about the product?
Like any other software takes time to learn
What problems is the product solving and how is that benefiting you?
Easy to share contacts and leads
Easy to connect with my customers
What do you like best about the product?
I like that it includes, email, chat, social channels and website. It brings all my interactions in one inbox. I like the dashboards and support it provides as well.
It also connects different departments.
It also connects different departments.
What do you dislike about the product?
There is nothing I don't like about Desk.com. Its a pretty cool tool.
What problems is the product solving and how is that benefiting you?
It helps personalize my messages to my customers yet it brings the masses to one inbox.
Recommendations to others considering the product:
It is easy to use. I would recommend it to anyone considering it
Sales Force Gets it done
What do you like best about the product?
Highly configureable, Easy Of Use, Fast, Runs on Any of my devices!
What do you dislike about the product?
Wish it had a better Event Reminder System. Wish it would do an easier job of paging from one record to the next in a list.
What problems is the product solving and how is that benefiting you?
Forecasting. Activity Tracking!
Recommendations to others considering the product:
It works! Best solution out there!
Best Tracking Software
What do you like best about the product?
I like the idea that the software tracks the issues you have with various customers and that you can go back to a previous ticket to find a resolution to another problem.
What do you dislike about the product?
It's not to much I dislike about the software. But the only thing I can think of is the searching is sometimes slow but it could be because of all the tickets we have created.
What problems is the product solving and how is that benefiting you?
The benefit of tracking customers issues related to computer or peripherals malfunctions and being able to use a previous ticket to solve a current issue.
Recommendations to others considering the product:
Good software for tracking issues that may occur over and over again
SF
What do you like best about the product?
Web based platform allows me to open multiple tabs to review client information without having to re-enter credentials or start over
What do you dislike about the product?
There could be more room for customization to allow SalesForce views to be modified
What problems is the product solving and how is that benefiting you?
Mass e-mails, campaign management have improved by using SalesForce service cloud
Recommendations to others considering the product:
Getting used to individual sections (cases, activity history) may take some time but allows for better focus depending on your unit's specialty
Great experience
What do you like best about the product?
I like that I can see what other people say about customers without having to ask people it is all documented on their account
What do you dislike about the product?
A lot of manual work,
Sometimes I do something at work and then have to go back and document takes a lot of time
Sometimes I do something at work and then have to go back and document takes a lot of time
What problems is the product solving and how is that benefiting you?
Customer centric we want to see a 360 view of the customer
Great platform with seamless user and worker experience
What do you like best about the product?
Service cloud has the best of breeding contact center front office capabilities with case creation, assignment, escalation, knowledge base and the service console.
What do you dislike about the product?
Things such as Live Channel implementation, Omni channel are a little esoteric
What problems is the product solving and how is that benefiting you?
Case/Ticket Management, Customer Service, Workload balancing
Excellent features
What do you like best about the product?
Easy to configure
Tons of features and resource availability
Tons of features and resource availability
What do you dislike about the product?
More service features needs to be introduced in lightning framework
What problems is the product solving and how is that benefiting you?
Service desk support
Best CRM Platform
What do you like best about the product?
I like how customizable the platform is no matter what your workflow is.
What do you dislike about the product?
Not too much to dislike since its so flexible.
What problems is the product solving and how is that benefiting you?
One unified platform to view all customer info. We can do this and link to our other systems that have even more info customer facing reps need to see.
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