Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Great system
What do you like best about the product?
It is a very simple and easy program to navigate
What do you dislike about the product?
They software can lag at times and be annoyinh
What problems is the product solving and how is that benefiting you?
Easy to manage tickets
Excellent tool for any sales professional
What do you like best about the product?
The ability to track sales clients and conversations to ensure proper follow up and follow through.
What do you dislike about the product?
I really have no dislikes although this is the only software of this kind that i have used.
What problems is the product solving and how is that benefiting you?
The ability to track sales calls and manage a book of business.
Recommendations to others considering the product:
This is a great way to develop leads and manage a book of business for any sales professional.
Great software
What do you like best about the product?
This software is very user friendly. I would recommend this to anyone.
What do you dislike about the product?
Too many screens. This should be a simpler system.
What problems is the product solving and how is that benefiting you?
Sales force management
SF
What do you like best about the product?
Simplicity and ease of use, great tool for the workplace.
What do you dislike about the product?
On boarding new hires that haven’t used the tool before is difficult
What problems is the product solving and how is that benefiting you?
Very dynamic platform with several integrations
Well done
What do you like best about the product?
The interface is unparalleled. This plus the ability to customize is a game changer.
What do you dislike about the product?
Not much to dislike. It could be a little less busy looking.
What problems is the product solving and how is that benefiting you?
None
All in one itil support
What do you like best about the product?
Great for people with vision problems or older employees because of the interface
What do you dislike about the product?
Only good for small companies with not too many task
What problems is the product solving and how is that benefiting you?
Tickets are way more organized and easy to locate
Easy to look at
What do you like best about the product?
This program is very pretty to look at compared to some others out there.
What do you dislike about the product?
Length of time to close out program takes so long. I wonder why I even have to close and not just leave running
What problems is the product solving and how is that benefiting you?
Saves Time on spending analysis
What else could you want
What do you like best about the product?
It does everything. And if it doesn’t, it can probably be customized to do it.
What do you dislike about the product?
Interface takes a little bit of time to get used to
What problems is the product solving and how is that benefiting you?
Team collaboration and database consolidation
Salesforce helps us collaborate in a way that we weren't capable of before.
What do you like best about the product?
Salesforce, out of the box, offers many features that would fit the standard needs of any business. The really great thing about the platform is that ability to customize, create, and automated. We have created numerous custom objects along with hundred of workflows that automated previously, very manual processes. We have built the system around our internal processes to best serve us, which in turn allows us to better serve both our internal and our external customers.
What do you dislike about the product?
While Salesforce offers us a great tool to use, their pricing structure is hard to overcome for the SMB market. The pricing alone, I would assume, would drive many customers away. That and their 7% annual pricing increase is very off-putting when considering such a package.
What problems is the product solving and how is that benefiting you?
Very easily answered, communication. Since we adopted the Salesforce platform, our collaboration has changed in a way that we had never seen before. Salesforce, through customization of our own, has enabled us to not only communicate better but to be more organization, more efficient, and have easily access data for analytics.
Recommendations to others considering the product:
Salesforce is a great choice to consider if you're looking for an enterprise CRM system that can be customized to be a full ERP system. Through customization, Salesforce has great potential. Should you not have the staff able to make such customizations, Salesforce is so widely adopted that there are numerous developers for the platform available for hire. Salesforce developers are able to take the base system from which you are delivered and transform it into a system based upon your needs.
Great Experience
What do you like best about the product?
This program is pretty simple to use once you get going but it creates an atmosphere to record information for the whole company.
What do you dislike about the product?
This program does alot of updates that change the interface making it difficult to keep up with. Commonly my permissions are changed unknowingly.
What problems is the product solving and how is that benefiting you?
We use this program all through the company and are able to create documented information for anyone in our company to see.
Recommendations to others considering the product:
Use this program with ease.
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