Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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Salesforce Experience
What do you like best about the product?
I love that Salesforce allows various departments to interact with a clients account, while at the same time limiting others access.
What do you dislike about the product?
I wish the mobile aspect of it had the same view as the web based app.
What problems is the product solving and how is that benefiting you?
Sales, technical support.
It is self explanatory
What do you like best about the product?
Attaching files and sending emails without giving out mine
What do you dislike about the product?
I don't like leaving one open. I like to clear a case as we call it in one phone call so when I leave one open I see it there on my console and that is discouraging because I want it solved
What problems is the product solving and how is that benefiting you?
None
A Great overall experience
What do you like best about the product?
The integration of email and calender's is the biggest lifesaver, its given me the freedom to completly plan out my schedule from start to finish on a day to day basis
What do you dislike about the product?
I don't like that I have to login via my SSO to make small cahnges
What problems is the product solving and how is that benefiting you?
We are solving our sales meetings for our software and client to client B2B services.
Recommendations to others considering the product:
Its the best, theres really no alternative to the salesforce world
Great for organizing prospects and making salesmen accountable
What do you like best about the product?
We like the ability to run reports and compare fiscal quarters and years
What do you dislike about the product?
We wish it would cost less, but also know it has increased our salesmen accountability
What problems is the product solving and how is that benefiting you?
Better evaluation of each salesmen based on actual sales data
Recommendations to others considering the product:
If you have a team of 10 or more salesmen this is a must have.
Salesforce enables engagement and the results are game changing
What do you like best about the product?
Salesforce enables comprehensive and holistic engagement with constituents. and when done right the results are measurable and meaningful. in one use case, we needed to increase applications among a target group. we used to send an email and hope.
What do you dislike about the product?
The Basic Product works well as Out of the Box. Building Current Business Processes took more effort than was projected.
What problems is the product solving and how is that benefiting you?
Customer and employee management
Great Software
What do you like best about the product?
Salesforce Customer Portal is incredibly user friendly, with great customer service and customization.
What do you dislike about the product?
There is nothing I dislike about this product
What problems is the product solving and how is that benefiting you?
Setup a customizable portal for client needs to display relevant information to end users
Review of Salesforce Customer Portal
What do you like best about the product?
Collaborative portals and social discussion forums are best in class with Salesforce.
SalesForce is best in class when it comes to CRM and its capabilities. Several systems integrate with Salesforce. In our organization, we have integrated SalesForce with Celigo, NetSuite, TSheets, Box, SImpplr Intranet and Microsoft Outlook.
SalesForce is best in class when it comes to CRM and its capabilities. Several systems integrate with Salesforce. In our organization, we have integrated SalesForce with Celigo, NetSuite, TSheets, Box, SImpplr Intranet and Microsoft Outlook.
What do you dislike about the product?
Would be nice if there were nice training vidoes around it. There is really nothing else to not like. They did a great job. Creating reports and Dashboards could have been a little easier. I am sure they are working on some advanced training tools for this.
What problems is the product solving and how is that benefiting you?
System and people collaboration, system integration. SalesForce is our system of record and we are pleased with SalesForce. Its a great product.
Recommendations to others considering the product:
Great Product, glad we went live with it.
My advice to other users looking to use SalesForce is "GO for it, you really cannot go wrong with this tool"
It is an open CRM which can connect to pretty much anything. The workflow and functionality is simply awesome!
My advice to other users looking to use SalesForce is "GO for it, you really cannot go wrong with this tool"
It is an open CRM which can connect to pretty much anything. The workflow and functionality is simply awesome!
Great tool
What do you like best about the product?
There is so much you can do with this software. Great tool for business.
What do you dislike about the product?
Data.com is outdated and a lot of the information is innacurate for sourcing leads.
What problems is the product solving and how is that benefiting you?
Sourcing leads, keeping a record of calls made and communication with clients.
Recommendations to others considering the product:
Best product on the market.
Its Great!
What do you like best about the product?
Its very easy to use. All customer info, contracts, jobs, payments...everything in ine easy to use searchabke database.
What do you dislike about the product?
Support can be a bit of a hassle, but we don’t have many issues that need them.
What problems is the product solving and how is that benefiting you?
All info is easily accessible to all sales and support staff.
It’s one of the best CRMs
What do you like best about the product?
Ability to organize the entire company and elimininate errors. Great for collaboration and full client relationship management.
What do you dislike about the product?
You need an architect or “trained” admin. Without a great administrator and architect, Salesforce will do more harm and help.
What problems is the product solving and how is that benefiting you?
At my previous and current company to ability to expand and manage every aspect of our clients relationship from lead to loyal client. The life cycle of a client can be fully managed in Salesforce including support. Another great benefit is the integrations. At my previous work place, they use NVM tied into Salesforce which allowed calls to autolog when a client called or was contacted by us. At my current employment, it’s automatically integrated with Jira which shocked me as my previous employer used Jira separated (they could be possible custom fields). I am also a fan of the metrics of employees engagement. The ability to access a clients health. Surveys & reporting as to every aspect of the business. I have recently used the mobile version to manage some cases when away from my desk. Salesforce can be quite expensive, but it’s really worth the price for large and enterprise size companies.
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