Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Neat simple way to keep track of everything
What do you like best about the product?
The capability to creat a customizable platform for different departments within a company. Can be used for Sales/Marketing, Technical support/ Customer Service, Legal and more.
What do you dislike about the product?
Wish it was a little bit more user friendly
What problems is the product solving and how is that benefiting you?
Finding a way to keep track of customers and their information such as contacts, Contracts and more
Recommendations to others considering the product:
Great way to keep organized within a company
No Salesforce, No SALES
What do you like best about the product?
With SALESFORCE I am able to keep up with all the automated tasks that my company has setup for me to complete to drive sales.
What do you dislike about the product?
In the SALESFORCE program I can't really think of anything that I dislike about it.
What problems is the product solving and how is that benefiting you?
With the SALESFORCE program we are able to keep all of our thousands of leads and customers all in one place and know where they stand with our program.
Ease of use
What do you like best about the product?
It is easy to search the system and find cases created by other users and update those cases and track the case activity. It details the case owner, the user that called in, and the contact information. The system is easy to use and user friendly.
What do you dislike about the product?
I don't like the lag when there is a new case created and you have to wait about 2-3 minutes before you are able to access. I'm not sure if this is due to my company, but the ability to take ownership of a case from another department.
What problems is the product solving and how is that benefiting you?
It makes everything in this company available to all users. You don't have to reach out to a user for the notes/troubleshooting steps they've taken with a customer because you can see all of that yourself within the case.
Recommendations to others considering the product:
This product is so userfriendly. There is really no need for training.
Super easy to use
What do you like best about the product?
Salesforce the data and reports delivered about customer demographics, past experiences, and other statistics, make it easy to see which customers will respond favorably to cross selling and up-selling and even appreciate the opportunity to be made aware of new goods and services.
What do you dislike about the product?
Salesforce is a very cumbersome piece of software especially when it comes to a prospecting tool. It is a telemarketers biggest nightmare because of how awkward and convoluted the system operates.
What problems is the product solving and how is that benefiting you?
The Salesforce app has capabilities that include sales management, marketing automation, partner relationship management and customer service. These applications help organizations manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post sale.
Personalized Access for Clients, More Engagement, More Collaboration, and Easily Deployed
What do you like best about the product?
Seamless implementation (Native functionality = Great Control and Flexibility) from a company who sets the standards for corporate culture. Salesforce Customer Portal allows us to connect with our clients, many of which prefer an online solution over email/phone.
What do you dislike about the product?
Scope creep when it comes to building business process.
What problems is the product solving and how is that benefiting you?
Connecting with customers to enhance the customer journey and experience. Issues can quickly and easily be resolved without the need to pick up a phone or send an email. Customers log their issues directly into the same systems our sales, delivery, support, product, leadership, etc. teams use. This visibility is invaluable to growing the business, identifying opportunities, and identifying core product enhancements.
Best Place to create our own customized community portal
What do you like best about the product?
Makes easy for customers to find everything they wanted at a single place.
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
Easy to communicate with peers
Helps to browse the articles at one place.
Helps to solve customer facing problems in very less amount of time
What do you dislike about the product?
Only few templates are available as of now for building communities .It would be great if we can have more in build templates
What problems is the product solving and how is that benefiting you?
Helped customers a lot to chatter with others.
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Single Place to store all the knowledge articles
Faster Performance helps to close deals easily.
Great UI for mobile and desktop experience
Recommendations to others considering the product:
One of best one to use if you are planning to a build a new portal.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Utilize existing capabilities for building your own templates fast and in less time.
Great User Interface for Customer to solve the problems easily.
Why would you go with anything else?
What do you like best about the product?
It's so easy to make changes to the platform, that you can almost get in trouble doing it. But, there is so much documentation out there you can literally find an answer for anything. Also, the user community is incredible, it's a different experience than what you have for Microsoft or any tool that I can think of. Also you can very easily customize it to your business. Lastly what I'll say is depending on where you are at least a couple of times a year they have events (free usually) that you can meet with other users and see what's going on with the product.
What do you dislike about the product?
It's so easy to go down a rabbit hole and create something that ends up being totally pointless or encourages a bad process. You can make changes so easily that if you haven't thought them out properly they really can reek havoc on your business and it can create a sort of negative attitude with the tool. SF is also changing from "classic" to "Lightning" which for people on the old version means learning how to use the tool again. It also means that as an admin you have to learn two systems and move between the two.
What problems is the product solving and how is that benefiting you?
Our sales folks are so much more efficient it's amazing. Deals are being closed faster and more customers are contacted much more frequently. As you get more comfortable with the tool (we use the EE edition) then you can make triggers and automate things that keep the effort down to a minimum and the people using the tool feeling like they are serving the customer and not the analytics department.
Recommendations to others considering the product:
Make sure you buy the right version. Start small and scale up. You can't do everything at once so don't pay for Pardot, CPQ, Service Cloud, Sales Cloud etc all at once if you are going to roll out the tool to different departments each quarter
Great product provided by number 1 CRM
What do you like best about the product?
We implemented customer community (what used to be customer portal) about a year ago. We built membership portal there, integrated with learning management software and built an estore.
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
It’s s great tool to build a robust customer portal experience with minimum coding.
It’s part of our Salesforce CRM and as such it was easy to build 360 degree customer view and let customers interact with the organization and update their own information .
What do you dislike about the product?
It requires community licenses, depending on the number of licensed needed cost can add up. However Salesforce offered “pool of licenses”, that helps to control the cost.
What problems is the product solving and how is that benefiting you?
We built member portal on the customer community to interact with our members, Give them access to their company info(to update), built member directory and estore.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
Because it’s a part of our SF CRM we don’t need to integrate it with the backend system. Information from the portal flows directly to our CRM.
We we also able to connect estore with the accounting system that lives within SF realm.
Portal requires minimal maintainace and can be built/managed with minimal to no coding.
Service cloud review
What do you like best about the product?
Service Cloud is built on the innovative Salesforce platform which automatically is upgraded three times per year with no action required by the customer.
What do you dislike about the product?
Performance in the Government Cloud is not as fast as the commercial cloud.
What problems is the product solving and how is that benefiting you?
Complaint management across multiple channels
Handy for daily tasks/events
What do you like best about the product?
The ability to organize daily tickets/events for productivity.
What do you dislike about the product?
The system does lag at times or fails to save.
What problems is the product solving and how is that benefiting you?
Organizing daily customer calls and problems as well as RMAs. This allows for them to be handled efficiently and promptly.
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