Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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Eay as pie
What do you like best about the product?
So simple! So user friendly! I am shocked at the easy way risks product works
What do you dislike about the product?
Training was a little cumbersome and tricky
What problems is the product solving and how is that benefiting you?
We've noticed that we are getting timely responders and more productivity done in lesser time
Recommendations to others considering the product:
Try it out
SFDC Service Cloud
What do you like best about the product?
Easy to customize the form
Lightning style is cool
Apps to incorporate enterprise functions
Lightning style is cool
Apps to incorporate enterprise functions
What do you dislike about the product?
Unable to find good SFDC Developers
High support cost
High support cost
What problems is the product solving and how is that benefiting you?
Provide better service to customer by using new out of box features like timeline
High availability because we never see an outage
High availability because we never see an outage
Recommendations to others considering the product:
Define agreement with SFDC correctly before move to implementation
Easy to use and fast searching
What do you like best about the product?
The notes and quotes features. Easy to update.
What do you dislike about the product?
Sometimes you can't easily fine a quote.
What problems is the product solving and how is that benefiting you?
Easy to find quotes and pricing and easy to keep track of issues.
Recommendations to others considering the product:
Great product easy to use works for so many applications.
Easy to use and learn
What do you like best about the product?
Easy to use and learn Disnt take more than an hour or so to get the hang of it
What do you dislike about the product?
Can be fristrating to go back to the agent screen once your in the support console
What problems is the product solving and how is that benefiting you?
Able to track how many times a client calls in
Database for a Non-profit
What do you like best about the product?
Salesforce is easy to navigate and keeps all of our data organized.
What do you dislike about the product?
I think the reports are not completely user friendly.
What problems is the product solving and how is that benefiting you?
We are able to contact our donors easily and keep their relationship with us organized.
Hosting Customer Data
What do you like best about the product?
Love the ease of use and the huge storage!! We use this to hold key information with our partner hotels.
What do you dislike about the product?
Sometimes it is difficult to navigate backwards since our software doesn't have a "back" button or arrow, you must click on a new task.
What problems is the product solving and how is that benefiting you?
Able to have a central location where all administrators can share progress on a project or update records.
One of the best CRM systems so far
What do you like best about the product?
Ease of control and usage, as well as very customizable
What do you dislike about the product?
The process of learning how to use sales force can be time consuming
What problems is the product solving and how is that benefiting you?
Sales tracking and capturing of metadata
Recommendations to others considering the product:
Why would you not use it?
Easy to use program
What do you like best about the product?
I like how it allows you to control who walks in into the lobby and we know exactly who is up next when helping clients.
What do you dislike about the product?
Sometimes its trouble shoots but other than that I like it
What problems is the product solving and how is that benefiting you?
I work at a bank so I use it to open accounts
Salesforce Service Cloud
What do you like best about the product?
Live Agent/Service Console/Omni Channel/Ease of use
What do you dislike about the product?
I like everything about salesforce.We implemented a lot of features i very short amount of time.
What problems is the product solving and how is that benefiting you?
Optimized Case Assignments to Agents
Salesforce Product Review
What do you like best about the product?
I like the ease of the product for case writing. This particular section of the product is very useful and the overall database to search names email company names etc. I like the organization, flow of the product and purpose. It makes tracking SLA and improving case handling practices much easier.
What do you dislike about the product?
I feel some sections just have so much going on. Areas of the program that most never use.
What problems is the product solving and how is that benefiting you?
Case tracking and handling. We document all cases and work done with this software.
Recommendations to others considering the product:
I highly recommend. It makes case handling and documentation much easier
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