Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
User friendly, intuitive but very powerful
What do you like best about the product?
The feature I like most is Chatter. It is so helpful in terms of leaving a paper trail of solutions and interacting with different teams. You can search later, use hashtags and tag people.
What do you dislike about the product?
Reports sometimes seem a bit slow or sluggish.
What problems is the product solving and how is that benefiting you?
Meeting our SLAs with our customers. For support it is all about updates, and for cloud it is all about resolution. We use milestones, we keep track of what's going on with each case.
Recommendations to others considering the product:
I know for a fact, that a lot of software companies use it on the support side. Companies such as Manhattan Associates.
Salesforce
What do you like best about the product?
Sales force creates a community for my job to bridge the gap between teams to allow for collaboration.
What do you dislike about the product?
There is nothing I dislike so far. Still actively using the tool.
What problems is the product solving and how is that benefiting you?
The storage of company wide documents for easy retrieval.
Salesforce
What do you like best about the product?
Good OS I think its one of the best of its kind
What do you dislike about the product?
I dont think there is anything I dislike.
What problems is the product solving and how is that benefiting you?
Its great at keeping track of leads contacts and follow up tasks
Great
What do you like best about the product?
We use this to keep track of coachings.
What do you dislike about the product?
There’s are a few glitches sometimes.
What problems is the product solving and how is that benefiting you?
Coaching
Good for business
What do you like best about the product?
It is easy to use. Detailed categories, lightweight secure and fast.
What do you dislike about the product?
Unable to edit roles for specific set of people.
What problems is the product solving and how is that benefiting you?
I work at a business which switched over to Salesforce as it is fast lightweight, easy to understand and use features
Recommendations to others considering the product:
Yes
one of best cloud service
What do you like best about the product?
I like that it is so natural to explore between segments inside the product. In the event that you have to see CSAT, it easy to change to that, and not lose where you were taking a shot at another tab. I additionally like the capacity to see me rundown of cases while taking a shot at another case. This gives me the adaptability to open another case without loosing my place. What's more, the tabs at the best are astounding! Exchanging forward and backward between tabs is a breeze. Client profiles for kindred specialists are useful and enable me to discover who their directors are, and it gives me access to their contact data.
What do you dislike about the product?
It's extremely hard to isolate numerous cases or to dispose of spam cases. Information cancellation or inactivation is another riotous activity. Endorsement work process in the back end gets halted and bolster group must be included to get it up and running.Some of the endorsement work processes are executed with no reason.
What problems is the product solving and how is that benefiting you?
all sales and customer information
Useful tool for any organization
What do you like best about the product?
friendly user, provide confidency every time that I used it
What do you dislike about the product?
nothing, I think it works perfect for me
What problems is the product solving and how is that benefiting you?
storage, easy to find information
Great tool to hold businesses accountable when servicing clients!
What do you like best about the product?
I enjoy how easy it is to log case notes, data, and contact information in an organized manner to keep important information regarding clients on file for future and better use.
What do you dislike about the product?
Sending emails from the cloud server can be a hassle sometimes, but is still a valuable tool.
What problems is the product solving and how is that benefiting you?
Keeping organized notes on client issues for future reference so we may better service clients moving forward.
Love Salesforce
What do you like best about the product?
Ability to prepare Articles and import to Salesforce Knowledge
What do you dislike about the product?
I cannot think of anything off the top of my head. Really nice solution
What problems is the product solving and how is that benefiting you?
More inquiries turn to true leads
Recommendations to others considering the product:
This solution is a wonderful tool for exploration and interest building
Fantastic software
What do you like best about the product?
Salesforce is very easy on a service side. The fact that there are almost an endless amount of adjustments and addons that can be done helps the setup and maintenance.
What do you dislike about the product?
Some actions can be a bit cumbersome and difficult to do. I must say i really dislike lighting version.
What problems is the product solving and how is that benefiting you?
We are able to fully see every interaction within our company to our customers. This has increased productivity 10 fold.
Recommendations to others considering the product:
Work very closely with Salesforce on the implementation side.
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