Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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SFCC
What do you like best about the product?
SFCC has proven to be an effective tool to improve productivity and efficiency.
What do you dislike about the product?
The UI can be improved so that adding quick notes is quick vs. requiring multiple clicks to get to a notes page to enter notes in a text box and then clicking to save the note.
What problems is the product solving and how is that benefiting you?
Productivity and Efficiency in sales leads and opportunities.
Greatest tool ever!
What do you like best about the product?
We used the Salesforce Service Cloud to manage all conversations with our customers. This tool is very user friendly and helps keep everything organized!
What do you dislike about the product?
I would be lying if I said there was something I disliked about this tool. It’s definitekt worth the investment.
What problems is the product solving and how is that benefiting you?
Communicating better with our customers in an effort to meet their needs. We had over 10,000 customers and were always seeking to serve them the best we could!
Recommendations to others considering the product:
Definitely make sure to learn how to use this tool well as it will facilitate your job and meet your clients’ needs!
Salesforce
What do you like best about the product?
What I like about Salesforce, is the ability to handle customer's accounts. You can easily manage their accounts and add, delete, edit their information. We utilize this tool to have our customer's information and be able to get in contact with them if anything. This tool has "Help and training" so you can learn how to use efficiently the tool. Thanks to Salesforce, our data base is super organized and we don't have issues looking for profiles. This is something I like. You can look for accounts using the customer's email address or their phone number.
What do you dislike about the product?
What I dislike is that it does not offer like many features. However, the ones it has, are the best. I personally think they can add value to the current features it has because they are very useful. They can increase their efficiency so it provides a better experience for us. Another thing I dislike is, that you are not able like to set reminders.
What problems is the product solving and how is that benefiting you?
We utilize this tool to have our customer's information and be able to get in contact with them if anything. We have the ability to send emails directly from Salesforce. As well, the ability to make calls through this tool.
Recommendations to others considering the product:
Salesforce is the best tool for the database. You will not regret having this awesome tool in your company. It helps in a lot of ways. Making calls, sending email, administrating accounts, creating profiles, etc..
Amazing product
What do you like best about the product?
It is a very Flexible product and has great reports, visibility
What do you dislike about the product?
User interface is not too up to date.
Sf lightening is a bit intimidating
Sf lightening is a bit intimidating
What problems is the product solving and how is that benefiting you?
Churn, product enhancement, attr
Recommendations to others considering the product:
Must use
Excellent Workflow Software
What do you like best about the product?
The ability to contol multiple applications through the program.
What do you dislike about the product?
Nothing they are really customer oriented so there's not too many issues.
What problems is the product solving and how is that benefiting you?
The ability to track and manage on the go.
Recommendations to others considering the product:
Buy it...
Top quality crm
What do you like best about the product?
Ease of use. Very user friendly customer relationship management platform
What do you dislike about the product?
Nothing to complain about. I'm sure there have been several updates and improvements since I've last used salesforce but l enjoyed using it at my old job
What problems is the product solving and how is that benefiting you?
Real time updating contact information. Records who made what changes.
Sales force
What do you like best about the product?
I like that it can be a good use as one source of truth.
What do you dislike about the product?
Some companies may not use it to its full potential.
What problems is the product solving and how is that benefiting you?
I like that all departments of the company that uses sales force can utilize the same information. It makes for better communication and therefore it is better for the customer/client
Service Cloud-Salesforce
What do you like best about the product?
Automation, email to case is the best part.
What do you dislike about the product?
If we are logging from different IP address, then they send us the verification code to our email to verify. Verification email takes ages to get back to our inbox. very delay.
What problems is the product solving and how is that benefiting you?
We are able to communicate to and fro with the customers using this service
Recommendations to others considering the product:
It's customer friendly, customers can email their issues and that will come directly to salesforce and create a case.
Great, great customer service team!
What do you like best about the product?
What I like best about Service Cloud is that, although we have not signed off yet, the team at Sales Force have been nothing but inviting and welcoming in helping us going through the process of service cloud.
What do you dislike about the product?
I cannot say that I have a dislike yet. We are waiting to go live with Service Cloud.
What problems is the product solving and how is that benefiting you?
Their reporting tool in the service cloud and how are doing as a company.
Salesforce made simple
What do you like best about the product?
Salesforce is easy to navigate and provides exceptional service features to simplify task.
What do you dislike about the product?
There are currently not items I do not like regarding this software.
What problems is the product solving and how is that benefiting you?
Social Media by reviewing post rapidly and being able to try with templates making responses faster
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