Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
The best CRM for customers
What do you like best about the product?
Quick, easy to implement, and completely online.
What do you dislike about the product?
It presents some problems when connecting with web services.
What problems is the product solving and how is that benefiting you?
CRM for the online registration of tourist clients.
Intuitive Software
What do you like best about the product?
This software maximizes productivity and makes effortless decisions.
What do you dislike about the product?
The lag time on this software could be improved.
What problems is the product solving and how is that benefiting you?
Customer relations and feedback have improved.
Esay to mange
What do you like best about the product?
Easy to create solutions and use test case
What do you dislike about the product?
Search need more advance features. Need algorithms changes instead of using just OR
What problems is the product solving and how is that benefiting you?
Used test cases are helpful with salesforce
Top CRM application for Business
What do you like best about the product?
All the Out of the box options provided and easy to achieve all the custom requirements
What do you dislike about the product?
Too many major releases and maintaining certificates
What problems is the product solving and how is that benefiting you?
Problems- Need to do business testing for all the SAAS releases, which consumes lot of org time.
Great Traceability
What do you like best about the product?
Highest level of traceability from start to finish
Ease of case creation
Case Rules and Workflows ease of setup
Ease of case creation
Case Rules and Workflows ease of setup
What do you dislike about the product?
The Service Cloud products meets our requirements and I have no complaints.
What problems is the product solving and how is that benefiting you?
Service to Support
Community Relations
Community Relations
Makes it easy to manage all my accounts
What do you like best about the product?
Salesforce makes it easy for me to keep track of all accounts assigned to me
What do you dislike about the product?
Salesforce layout, it's a little messy (lots of info)
What problems is the product solving and how is that benefiting you?
Keeping track of accounts, leads, and tasks
Great CRM tool
What do you like best about the product?
Salesforce has been a tremendous force in driving our upsells from our Technical services team. Convenient integration with our ticketing system.
What do you dislike about the product?
It can be difficult to configure initially.
What problems is the product solving and how is that benefiting you?
It has been implemented to record leads to our sales team as well as any al la cart services that are enabled by a technician
Best CRM for the Buck
What do you like best about the product?
what i like most about sales force is the ability to keep track of clients with detailed notes and reminders that i can set. There is a very easy learning curve with salesforce you don't need to be a computer guru to use the software.
What do you dislike about the product?
There isn't a whole lot that i dislike about salesforce the only thing that I do dislike is the potential for duplicate accounts to be created within salesforce.
What problems is the product solving and how is that benefiting you?
predominantly we use it a sales tool for keeping track of the sales cycle. At first we use to use an excel sheet to track the progress of our leads but Salesforce is leaps and bounds a better tool to use.
Contractor Portal
What do you like best about the product?
I like how salesforce can allow contractors to submit all of their documents through the portal that was built for them to use. It keeps everything organized and submitted in an orderly fashion. Also the contractors can get notification and keep their applications organized through a dashboard.
What do you dislike about the product?
The portal has a learning curve for those who are not as tech savvy.
What problems is the product solving and how is that benefiting you?
Being able to keep application submittals organized starting from submission through the portal and being able to review them from an admin side.
Recommendations to others considering the product:
use Salesforce if you want ease of use and platform building.
Sales force review
What do you like best about the product?
The interface and user friendliness overall
What do you dislike about the product?
The fact that sometimes I do not get access in time
What problems is the product solving and how is that benefiting you?
Company wide forum
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