Agentforce Service
Salesforce, Inc.External reviews
7,079 reviews
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External reviews are not included in the AWS star rating for the product.
Salesforce is convenient and easy to use.
What do you like best about the product?
Salesforce holds all account information in one location.
What do you dislike about the product?
When first learning how to use salesforce is was hard to understand the projects section.
What problems is the product solving and how is that benefiting you?
It allows multiple employees to see all communication with the client.
Great Customization
What do you like best about the product?
SalesForce allows to you to customize their platform in ways that will be suit your needs. Between custom development and apps available on their appexchange you can really do a lot with this tool.
What do you dislike about the product?
The learning curve for SalesForce can be quite steep. Fortunately, there is a wealth of resources available. And if you run in to an issue/problem chances are there is forum that has already dealt with it showing a workaround.
What problems is the product solving and how is that benefiting you?
Case handling a customer relationship management
Salesforce
What do you like best about the product?
I like the way salesforce integrates with my outlook and provides me update on activities that are planned.
What do you dislike about the product?
It is not very user friendly for moving and managing quotes prepared.
What problems is the product solving and how is that benefiting you?
1. Tracking my activity log
2. Using metrics to identify and pursue an opportunity
2. Using metrics to identify and pursue an opportunity
Great product
What do you like best about the product?
Used this product in my last role. Was great from comms stand point.
What do you dislike about the product?
Honestly, this was the one thing that I didn't have issues with.
What problems is the product solving and how is that benefiting you?
I was solving comms problems. Great tool over all.
Recommendations to others considering the product:
Definitely helpful - totally recommend this product.
Well supported tool
What do you like best about the product?
It is an easy way to address customer support and built in feature lets us easily manage and creative follow up with the tickets.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
Also has auto-case creation mechanisms and auto- email generation mechanisms which makes things very easy.
What do you dislike about the product?
Eventhough it is a best support tool, it is a bit complicated to learn and understand. There are few third party tools which is bit easy to use for small-scale businesses and they can be integrated with salesforce also. So it would be better if the case management process is made little more simple.
What problems is the product solving and how is that benefiting you?
It helps a lot in case creation, and assigning tickets based on priority, also it sends automatic emails and the very best part is it is connected with other objects. So it helps in finding all the cases related to a particular object.
Recommendations to others considering the product:
Go for it! I will definately recommend to others, this will enhance your productivity as well as good communications with the customers.
Service cloud
What do you like best about the product?
Service cloud has made it easier to store documents
What do you dislike about the product?
It is not as known as iCould but it is just as great
What problems is the product solving and how is that benefiting you?
Storing documents easier
Pioneer of the Cloud
What do you like best about the product?
Salesforce can be integrated with multiple systems. This gives us an enhanced visibility to each system and users can review the work. The best part of it being that if a team member has been moved to a different team, all access related actions can be handled by clicks and settings and no extra maintenance efforts are required.
What do you dislike about the product?
The organization wide limits are a drawback. The multi-tenant architecture has ensured that all systems are running with the same limits . While this is accurate to the usability prospective, with high grade enhancements, some legacy systems cannot be integrated or moved here because of the limits that Salesforce has in place.
What problems is the product solving and how is that benefiting you?
With the current markets and systems, Salesforce has a foot in almost all business solutions. Salesforce service and Sales cloud being connected to each other, we have multiple solutions for almost all the requirements including CPQ. This plays major role in all verticals like Banking, Finance, Healthcare, Telco, high grade Machines.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
The ease of doing business with the next level AI on the new Salesforce Eisenstein and Wave Analytics bundled with the CPQ solutions that Salesforce has brought in, it no wonder that Salesforce is indeed the leader in the cloud platforms.
With the expanse of its reach across the platforms and users, may it be Sales, Service, Interns learning for the first time or even analytics for any government agency, Salesforce has something for everyone.
Recommendations to others considering the product:
Ensure to understand the organizations limits before investing in the technology. Salesforce would be a good choice for operations ranging from Mid to
Soon everyone will be using Salesforce
What do you like best about the product?
Versatility. There are so many beneficial functions of Salesforce that make it a solution to many things in one.
What do you dislike about the product?
Takes a bit of a learning curve because there is SO much going on.
What problems is the product solving and how is that benefiting you?
service requests/tickets, emails, templates, reporting & tracking
Recommendations to others considering the product:
Create a knowledge base of best practices and tips to help ease the learning curve
Volunteer Management
What do you like best about the product?
Salesforce is really customizable. We use it for both speaking engagements, customers, and volunteers. I personally use it to manage volunteer information and keep track of events. We also use it for HR activities, like requesting vacation days or entering in time off.
What do you dislike about the product?
Information is not always translated into Google cloud. The two programs don't always 'talk' to each other. Also, the recent items can be confusing and doesn't update all the time.
What problems is the product solving and how is that benefiting you?
Event management, volunteer management, and sales management. One thing I personally love is that if someone is editing a profile at the same time as me, it does not interfere with my work.
Recommendations to others considering the product:
There's no harm in trying, and since you can edit and customize so many things, I think it'd be difficult to find an industry that wouldn't benefit from it.
Excellent CRM Tool
What do you like best about the product?
The cloud feature and live interaction features.
What do you dislike about the product?
It is very expensive for Small and Medium sized enterprises.
What problems is the product solving and how is that benefiting you?
Provide customer support to the customers.
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