Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Improve customer service with Service Cloud
What do you like best about the product?
Utilizing out of the box features you can really improve your service offerings. You can gain value very quickly with features such as email to case, case routing, milestones and more.
What do you dislike about the product?
You need a qualified, dedicated admin to set it up
What problems is the product solving and how is that benefiting you?
Multiple channels to offer options to customers. Self-service knowledge capabilities to deflect cases. Leveraging case routing to get cases to the right CSR.
Great platform
What do you like best about the product?
It is on the same platform as Sales Cloud so we can see the entire customer journey and provide the best level of support.
What do you dislike about the product?
Change management is always difficult with end users
What problems is the product solving and how is that benefiting you?
Providing our agents with a seemless and automated service solution.
E-mail to case
What do you like best about the product?
The email to case feature was a game changer where we were able to eliminate tools in our journey and centralized everything within salesforce
What do you dislike about the product?
Nothing up to now. I'm still new user. But if the rest brings as much value as what we got with email to case, I'm sure I'll be very happy about it
What problems is the product solving and how is that benefiting you?
With email to case all the data is easily accessible trough one tool
Service Cloud is Awesome
What do you like best about the product?
Full featured offering for customer support.
What do you dislike about the product?
Nothing. I think Service Cloud is great.
What problems is the product solving and how is that benefiting you?
Enables our support staff to efficiently solve problems for clients
All-Around Excellence in Customer Service
What do you like best about the product?
Salesforce Service Cloud efficiently manages customer inquiries, routes them to the right agents, provides a centralized knowledge base, leverages AI for automation, integrates with other tools, and supports mobile access.
What do you dislike about the product?
I actually like everything about Salesforce Service Cloud!
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud streamlines customer inquiries, integrates multiple communication channels, automates tasks, provides a knowledge base, and offers analytics, enhancing overall service efficiency and satisfaction.
Service Cloud in the Aviation Industry
What do you like best about the product?
Service cloud is a great platform for centralising sales operations especially when you are across multiple jurisdictions with disjointed agents
What do you dislike about the product?
Service cloud today has some reporting limitations such as the calculation of AHT due to agents reopening cases
What problems is the product solving and how is that benefiting you?
It is solving the previous issues of when we had decentralised solutions
We use service cloud in our organization to handle all the customer cases and service
What do you like best about the product?
Customer engagement. We use service cloud for all our software product customer service
What do you dislike about the product?
Nothing so far. All going good..........
What problems is the product solving and how is that benefiting you?
Entitlement and Asset
Service Cloud Fun
What do you like best about the product?
The agent's ability to have multiple components of the case opened under a case tab.
What do you dislike about the product?
I really liked it, it was hard to work with service teams to get them to adapt because they weren't used to the interface.
What problems is the product solving and how is that benefiting you?
Case management, agents' abilty to complete cases more quickly
As a Technology manager
What do you like best about the product?
The functionality, ease of and integration capabilities
What do you dislike about the product?
Limitations on Configuration, excess need for additional development effort
What problems is the product solving and how is that benefiting you?
Efficient contact center Management
Managing Cases Easily
What do you like best about the product?
It provides a robust case management system, enabling teams to track, manage, and resolve customer issues efficiently. This ensures no case slips through the cracks and enhances customer satisfaction.
What do you dislike about the product?
At the moment, I don't have any particular complaints.
What problems is the product solving and how is that benefiting you?
We had many cases, but we were not able to grasp the situation of each one. At the same time, we were also unable to identify the issues with the product.
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