Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Best service cloud
What do you like best about the product?
All the features are spot on and exactly.what I need.
What do you dislike about the product?
It's slow at times.its not upto the speed level of current generation
What problems is the product solving and how is that benefiting you?
Sales and forecasting.
Best Customer Service platform
What do you like best about the product?
Pre-built use cases, features and apps we can use
What do you dislike about the product?
Not gully customization on the chat layout
What problems is the product solving and how is that benefiting you?
Help to resolve complex issues with customers
Best Service Platform ever
What do you like best about the product?
Omnichannel platform on top of AI powered infrastructure
What do you dislike about the product?
Can feel expensive at times if you are not using all the features
What problems is the product solving and how is that benefiting you?
Member services experience and case handling time with integrated knowledge base
All in one
What do you like best about the product?
What has been most helpful is how salesforce service cloud pulls everything into one place for my agents!!! It has made work efficiency increase SLA decrease and requires less man power saving the company hundreds of thousand dollars each year! I am super excited for agentforce to launch!
What do you dislike about the product?
I can't think of any downside to salesforce! I think there are opportunities maybe for agents there could be videos job aids etc on their dashboard to keep them in the know to what they can do within the program especially with AI and the same for leaders such as myself we could have the same thing but with info for us!
What problems is the product solving and how is that benefiting you?
Salesforce service cloud currently sends out our emails for escalated cases which prevents agent error and also keeps the emails on time for the escalations, it also helps agents schedule appointments for clients in office, it houses our knowledge articles for the agents, for me it also pulls data reports which help me upscale my role and provide data to my executive team
Selfservice
What do you like best about the product?
Easiness to find, record and track customer interactions, help assisting CST
What do you dislike about the product?
That field service sells apart from Service
What problems is the product solving and how is that benefiting you?
Post sales customer satisfaction
Salesforce
What do you like best about the product?
Service cloud makes digital marketing a breeze
What do you dislike about the product?
Email tracking is no longer reliable due to other influences.
What problems is the product solving and how is that benefiting you?
Service cloud is grea for helping different applications talk to each other.
Best in class for enterprise Customer Service
What do you like best about the product?
The Service Cloud App is very robust for automating support processes.
What do you dislike about the product?
There is a steep learning curve to customize all the advanced features in order to maximize the ROI for smaller organizations.
What problems is the product solving and how is that benefiting you?
Getting back to our customers quickly and consistenty giving top quality support.
Great service console providing all important information on single page
What do you like best about the product?
Service Cloud is a powerful tool for managing customer orders, offering real-time tracking and seamless communication across teams. Our customer service team especially appreciates the Service Console, which shows all the necessary data in the context of the current task they are working on
What do you dislike about the product?
We use it so heavily that some case assignment rules have become quite complex and are hard to maintain;)
What problems is the product solving and how is that benefiting you?
Service Cloud allows collaboration between different parties and teams around the world, reducing the time needed to resolve issues.
Amazing - Service Cloud!
What do you like best about the product?
Connecting our clients to our service professions through a unified platform.
What do you dislike about the product?
Our opencti integration is difficult. Looking forward to service cloud voice.
What problems is the product solving and how is that benefiting you?
Connecting the client to the service need to the service professional, providing for a see less customer service experience.
Great Service Solution
What do you like best about the product?
It offers Omni channel capabilities and is great for offering awesome customer communication
What do you dislike about the product?
The licencing model for adding 3party channels is sometimes tricky to understand
What problems is the product solving and how is that benefiting you?
Centralized communication, standardization in processes, KPI reporting
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