Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
I love service cloud
What do you like best about the product?
The case management and the omni channel
What do you dislike about the product?
There is nothing i dislike about the platform
What problems is the product solving and how is that benefiting you?
There is nothing that the platform does not do
Loving it!
What do you like best about the product?
The ease of following along and learning but I still have a lot to learn
What do you dislike about the product?
Still leaening how to use it but I'll get therw
What problems is the product solving and how is that benefiting you?
Helpful for our customers which for me is just the filed sales
Great solution to tackle diverse service challenges
What do you like best about the product?
The tools to tackle diverse service challenges and the opportunity to grow with it.
What do you dislike about the product?
Would be great when it would come right away with Einstein features.
What problems is the product solving and how is that benefiting you?
Working with cases coming in from multiple channels.
Salesforce Service Cloud
What do you like best about the product?
Service cloud allows my team to track client issues and generate reports that contain meaningful data that measures performance and also product information that can be shared with our Product and Engineering teams
What do you dislike about the product?
Very complicated to use at times which slows down the team. Also requires us to get IT technical resources involved to make configurations changes.
What problems is the product solving and how is that benefiting you?
Service Cloud is our system of record for my global support teams and allows us to effectively track cases. It is also connected to our sales cloud and experience cloud instances.
It was so amazing and insightful into the endless possibilities
What do you like best about the product?
How it gives you so much capabilities that no other service cloud is providing at the moment
What do you dislike about the product?
Sometimes having so much to learn can be daunting. It would be nice to have courses that teach you step by step
What problems is the product solving and how is that benefiting you?
It's handling all our call center operations. We're implementing as we speak so stay tuned
Powerful feature rich solution
What do you like best about the product?
Salesforce Service Cloud is a robust enterprise solution which empowers both internal and external users to be successful. The ability to integrate with existing systems and automate process flows streamlines the support process. This allows for a progressive migration path if needed. A large amount of requirements can be configured rather than customized through code simplifying maintenance and ongoing development needs.
What do you dislike about the product?
Salesforce is so feature rich and customizable that it can become overwhelming for small teams learning it for the first time. It is strongly suggested to take the trailhead learn through developer or training instances. Know the limits of the platform amd the version you have selected to make the most of your implementation. Additionally the amount of blank white space on the UI is more than other platforms.
What problems is the product solving and how is that benefiting you?
Service Cloud is providing knowledge content and a custom portal for our customers with integration to support ticketing. The biggest benefit is the seamless integration with Sales Cloud data to provide a holistic view for our customers.
Great product
What do you like best about the product?
Manage the customer call center efficiently
What do you dislike about the product?
Some reatrictions are a little bit annoying
What problems is the product solving and how is that benefiting you?
Manage the case management of the customer
The best way to manage your cases
What do you like best about the product?
How easy it is to follow and measure your cases
What do you dislike about the product?
Difficult question, but I think it could improve its interface a bit.
What problems is the product solving and how is that benefiting you?
The history of the cases, the clients' history, and measuring the evaluation of the service agents
Easy case and issue management
What do you like best about the product?
Easy to use for our service team with the ability to track 360 data and layer on AI. Lots of case native features. Great issue management data model that is native now!
What do you dislike about the product?
Make approval processes easier to use as they seem to be over engineered.
What problems is the product solving and how is that benefiting you?
Case management, issue management, bug tracking, incident management, knowledge articles, digital engagement such as chat and SMS, and AI.
Great service experience, 360 customer view
What do you like best about the product?
360 customer view and endless possibility for customization.
What do you dislike about the product?
Knowledge licences need to be bought separately.
What problems is the product solving and how is that benefiting you?
Cooperation between sales and service teams.
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