Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
良い経験
What do you like best about the product?
We utilize it to ensure that we can handle the many inquiries we receive from customers every day without missing any.
What do you dislike about the product?
I don't feel any significant inconvenience with what I'm currently using. I would like to continue using it.
What problems is the product solving and how is that benefiting you?
Respond without fail.
Service Cloud
What do you like best about the product?
Usability and possibility to scale up easily
What do you dislike about the product?
I can say I'm overall very happy with Service
What problems is the product solving and how is that benefiting you?
Managing dirrerent teams in dinferrent locations
Good tool for key service features
What do you like best about the product?
Good products with key service features like knowledge base and case management
What do you dislike about the product?
The need for external consultancy to take full value of it
What problems is the product solving and how is that benefiting you?
Manage relation with our customers in a effective way
Helping Customers
What do you like best about the product?
Ability for service reps to be freed up to better help customers
What do you dislike about the product?
Nothing at this moment that I can think of
What problems is the product solving and how is that benefiting you?
Routing new cases to appropriate agents
Salesforce cases for client support
What do you like best about the product?
Email to case, case routing, auto response rules help route cases to the correct queues.
What do you dislike about the product?
Ease of case creation, case routing and integrating with Agentforce ai
What problems is the product solving and how is that benefiting you?
Client support, financial products support
Service cloud Overview
What do you like best about the product?
The overall Omnichannel experience and customer 360
What do you dislike about the product?
Inability to customize social service injections. Sprout is a good tool but could be more native
What problems is the product solving and how is that benefiting you?
Case management and service got recently
Best in Service on the Service Cloud
What do you like best about the product?
Salesforce Service Cloud allows our 24/7/365 client services organization to help high profile clients efficiently and knowledgeably!
What do you dislike about the product?
I do not have any pieces of Servicr Cloud that I dislike.
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud is developing around the Omni Channel Supervisor to make that experience more user friendly.
Service cloud
What do you like best about the product?
Helps service customers better and faster
What do you dislike about the product?
More improvements needed for service cloud
What problems is the product solving and how is that benefiting you?
Solving customer Service
Service Cloud - yes!
What do you like best about the product?
Keeping our service and implementations data closely tied to account information and incoming opportunities helps us align internally and keep transparency across many customers and teams.
What do you dislike about the product?
Limitations tied to legacy approaches and deployments can make new directions /improvements hard to pursue.
What problems is the product solving and how is that benefiting you?
The service cloud is one of our most consistent tools. This integrity is critical!
Excelent!
What do you like best about the product?
Onmichannel, cases, easier, practice and real time
What do you dislike about the product?
Nothing, its a great tool
I think it is perfect
I think it is perfect
What problems is the product solving and how is that benefiting you?
Customer success
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