Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Service Cloud is Great
What do you like best about the product?
It's highly customizable to whatever your business model may be.
What do you dislike about the product?
Some of the limitations around viewing and modifying things related to Service Cloud, like email messages.
What problems is the product solving and how is that benefiting you?
It makes reporting and gaining insight into what our customers contact is about very easy.
Enhance the agent's force experience
What do you like best about the product?
Definitely a positive use case, provide lots of easily integrated AI capabilities.
What do you dislike about the product?
I'd recommend against continuously using the low code/no code terminology without providing context around the setup.
What problems is the product solving and how is that benefiting you?
Engage with knowledge management
Long time ServiceCloud User!
What do you like best about the product?
Enhancements to Case Management and integration with Slack has been a game changer.
What do you dislike about the product?
Data cleanup needed due to tech debt with older implementations.
What problems is the product solving and how is that benefiting you?
Brings information from multiple SoRs into one place for our Agents.
D3 Service Cloud
What do you like best about the product?
It has a clean user interface and omnichannel is very helpful.
What do you dislike about the product?
Additional licences required for features like chatbot.
What problems is the product solving and how is that benefiting you?
Allowing us to resolve complaints and queries.
Get time
What do you like best about the product?
That I can make adjustments as needed for my org
What do you dislike about the product?
Nothing on time but still learning to use it
What problems is the product solving and how is that benefiting you?
Centralize the contact with members
Amazing employee experience
What do you like best about the product?
Service console. Maximizing productivity
What do you dislike about the product?
Easy to configure gives possibility to overcomplicate things
What problems is the product solving and how is that benefiting you?
Self service
They take shape in AI capabilities
What do you like best about the product?
The quality in the response and the improvement of agents' times
What do you dislike about the product?
Nothing relevant, it is a very complete solution
What problems is the product solving and how is that benefiting you?
Let customers obtain quick solutions when a new support group is required
Excellent!
What do you like best about the product?
Salesforce service is the industry leader in providing excellent services.
What do you dislike about the product?
Nothing, it's a great product! I love using Salesforce service cloud.
What problems is the product solving and how is that benefiting you?
Customer service
Marketing Cloud product manager
What do you like best about the product?
Case Management and Knowledge capabilities
What do you dislike about the product?
Ability to aggregate and display case information from other sources/systems
What problems is the product solving and how is that benefiting you?
Complaint management and Procedures
Service cloud allows us to handle case escalation and resolution with ease.
What do you like best about the product?
It is easy to setup and has nice features that allow us to move quickly with case resolution.
What do you dislike about the product?
Some customizations require custom coding to achieve the goal.
What problems is the product solving and how is that benefiting you?
It is allowing us to recieve and resolve support cases as well as change requests in a timely and organized manner.
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