Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Service cloud improves case efficiency
What do you like best about the product?
Very helpful in managing cases and with omnichannel makes it very easy for customers to create cases
What do you dislike about the product?
Nothing, so far I haven't found any issues
What problems is the product solving and how is that benefiting you?
Gives our customers an easy way to report an issue
Service Cloud
What do you like best about the product?
How I can configure all the scenarios to measure the response time and the configuration capabilities to trigger specific actions towards close a case
What do you dislike about the product?
One of the things I dindt like is the limited mobile app functionality
What problems is the product solving and how is that benefiting you?
Its helps with the claims management process of my customer support channels
Quick setup
What do you like best about the product?
It's easy and quick setup is amazing. All customers are happy with quick resolution and auto acknowledgement service email.
What do you dislike about the product?
Often, you must adapt your process to the tool, not the tool to your process and that's the hardest part of Salesforce implementation. Also, multiple administrators can destroy your organization."
What problems is the product solving and how is that benefiting you?
Manage customer tickets, and triage according to the skill set of the agent.
Our team loves the flexibility of Service Cloud
What do you like best about the product?
Our teams really appreciate the high level of customization we can achieve with Sales Cloud. Especially how we can connect to customer data and use managed packages like Sinergify to connect with our development teams who use other tools.
What do you dislike about the product?
We really like it. We don't have things we dislike.
What problems is the product solving and how is that benefiting you?
It facilitates solving our customers' concerns.
Scales well
What do you like best about the product?
Is easy to use and it brings holistic view of customer from Sales cloud CRM. It scales well for multinationals that have a follow the sun model
What do you dislike about the product?
Could benefit from more out of the box templates for defect tracking and enhancement requests
What problems is the product solving and how is that benefiting you?
We provide customer technical support that help our customers adopt the product and yield higher renewals or upsell opportunities
Service Cloud integrations provide a more holistic view
What do you like best about the product?
I appreciate that integrating data from other Clouds helps provide a 360 view of our customers to provide better customer service.
What do you dislike about the product?
I dislike that it's not easy to use the legacy chatbot.
What problems is the product solving and how is that benefiting you?
Customer support for our customers is compiled in one place with good visibility for the team.
Leveraging next generation functionally today
What do you like best about the product?
My organization leverages ServiceCloud in conjunction with our contact centers to maximize efficiency
What do you dislike about the product?
Our biggest concern is license cost and latency issues. We continue to seek was to make strides on both
What problems is the product solving and how is that benefiting you?
Our integration between Service and Health Cloud is helping bring a full 360 view of our customers journey
Amazing product
What do you like best about the product?
Our field service team is a great asset and it's bringing the attention to them
What do you dislike about the product?
Integration always takes time it's the same with every product
What problems is the product solving and how is that benefiting you?
Gaining insight from our field service team
Helped streamline internal help tickets
What do you like best about the product?
The ability to tailor services for our customer support teams and internal teams. This has made our teams more efficient and allowed our management to see where the main issues are
What do you dislike about the product?
Field service connected to calendar still needs work.
What problems is the product solving and how is that benefiting you?
Internal help desk
Feedback for how my company uses serrvice cloud
What do you like best about the product?
The most helpful features of the Salesforce service cloud is that configuration of the console, but it was super beneficial to our users to be able to move from case to case
What do you dislike about the product?
Probably the least favorite part of service cloud is the configuration of contacts on case, from a user perspective needs to allow for quick setup for our call center users we had to code around to make a better user experience.
What problems is the product solving and how is that benefiting you?
Being able to assure we follow up with our clients in a timely and comprehensive way when they contact us for an inquiry or issue
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