Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Service cloud journry
What do you like best about the product?
This is so helpful for service use case. Sales dialer , case classification features are best .
What do you dislike about the product?
I do not feel any experience like this yet
What problems is the product solving and how is that benefiting you?
Case classification and customer service management
Service Cloud is the best Case Management platform. Period.
What do you like best about the product?
Is super easy to implement great solutions to make our customers life easier.
The case management scalability is awesome and super flexible.
The case management scalability is awesome and super flexible.
What do you dislike about the product?
Nothing really, is awesome. Maybe just about the license fee is high for LATAM region
What problems is the product solving and how is that benefiting you?
We are supporting internal requests, vendors, providers and producers in 19 countries in LATAM and USA.
We are able to support Web2Case, Email2Case, SMS/Whatsapp/Chat/CallCenter 2Case using Omnichannel and Service Console
We are able to support Web2Case, Email2Case, SMS/Whatsapp/Chat/CallCenter 2Case using Omnichannel and Service Console
Flexible out of the box functionalities
What do you like best about the product?
We use it to keep track and handle key attendee queries for our events. Its great out of the box as we have a simple process but it can be enhanced with code.
What do you dislike about the product?
Advanced features are extra unfortunately
What problems is the product solving and how is that benefiting you?
It helps in decentralization of our key attendee success and partner success queries. Where we used to have dedicated managers, questions now go to a team so they get addressed quickly.
Great product
What do you like best about the product?
Great support for customer service and customer support
What do you dislike about the product?
Depending on the specific context the license could not fit the custom business case
What problems is the product solving and how is that benefiting you?
Better customer experience and support
Helping LATAM software support
What do you like best about the product?
Its really friendly UX for our agents. We can also connect with all our clients data to delivery a powerfull experience.
What do you dislike about the product?
It's take a while to get new features in other languages than english. Einstein gpt for exemplo.
What problems is the product solving and how is that benefiting you?
We use as CRM and connect all channels in the same Page, giving a 360 view of the service.
Service cloud success
What do you like best about the product?
I enjoy having the agent data in one seamless view. I also like the Omni channel routing options.
What do you dislike about the product?
So far I've enjoyed the features and haven't had an huge complaints.
What problems is the product solving and how is that benefiting you?
Helping us with case data for our customers
Service to a next level
What do you like best about the product?
By far the best things about service cloud are the built in tools but also the ability to extend those tools to implement custom business processes as needed.
What do you dislike about the product?
Can be a bit overwhelming for new end users and training is almost always a need.
What problems is the product solving and how is that benefiting you?
Customer success and management, allows agents to timely address key issues for customers.
Guiding patients to therapy quickly
What do you like best about the product?
It's allows us to connect our patients to their therapies quicker. Integrating with JCP, Payers and more seamlessly.
What do you dislike about the product?
Enhancing "legacy" design to updated optimized ways within the platform quickly against growing demand.
What problems is the product solving and how is that benefiting you?
Connecting patients, HCP, Payers, and its data all in one location.
Intuitive and efficient U
What do you like best about the product?
Intuitive and easy to use user interface, dynamic forms showing contextual information and complete 360 view of previous interactions with the customer.
I also like that tabs are grouped under account in sales console.
I also like that tabs are grouped under account in sales console.
What do you dislike about the product?
Maybe it would be nice to have better path component that is showing different statuses depending where you are in case resolution e.g. reopen should not be visible for new case that previously wasn't saved.
What problems is the product solving and how is that benefiting you?
Efficient Customer complaint management
Helps manage support cases and interactions
What do you like best about the product?
The ability to have many workflows through processes and have a lot of data on cases and relationships to other cases helps a lot.
What do you dislike about the product?
The user interface us a bit outdated and can be hard to use.
What problems is the product solving and how is that benefiting you?
It helps manage inbound customer support request and it's easy to see and track and respond.
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