Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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External reviews are not included in the AWS star rating for the product.
Service Cloud offers many functionalities
What do you like best about the product?
The huge amount of possibilities like omni channel
What do you dislike about the product?
Few feature still not available in Lightning Experience
What problems is the product solving and how is that benefiting you?
Customer support is made easyJet, our agents can work efficiënter.
Overall it is great experience with limitations
What do you like best about the product?
Case management is great , we have lot of support process with different service teams so great to have those different processes. Having multiple case reason and popping up the cases when needed during conversations with customers.
What do you dislike about the product?
One of the feature which was pain point to the service team was the sms communication channel. Lot of failures in sending sms as well as recieving the sms. There is no logging as well for the failures so we find the issue when customers report which looks very bad.
What problems is the product solving and how is that benefiting you?
Resolving the cases and getting the timeline of the conversation helped provide better service and reduce resolution time
Great
What do you like best about the product?
We can manage more cases in less time with the correct case management
What do you dislike about the product?
At This moment all is working great with service cloud
What problems is the product solving and how is that benefiting you?
All questions about our first level services
Great experience and customization
What do you like best about the product?
One of the great things about using service could is it's customozability. Core functions lay a great foundation but then within service cloud I am able to cater and build out as needed for my organization to meet everyone's needs.
What do you dislike about the product?
Some of the custom object data limits to get in the way in terms of customer fields allowed. However this also in turn is a good thing making me re-evaluate and clean up the environment.
What problems is the product solving and how is that benefiting you?
It is solving our internal communication and tracking. By using services cloud we are having all teams working in the same environment and they are able to pull information input by other teams when needed.
Nice product
What do you like best about the product?
Saves a lot of time logging cases and communicating with other departments
What do you dislike about the product?
Some standard functions can be more flexible
What problems is the product solving and how is that benefiting you?
Knowledge base
All in the same place
What do you like best about the product?
The best part of service cloud is that it's the same system as my sales CRM.
What do you dislike about the product?
Some features are paywalled or may require you to get additional tools for all your needs
What problems is the product solving and how is that benefiting you?
Single place for our case management with the rest of our CRM data readily available
360 View the bomb!
What do you like best about the product?
It truly is a 360 view of your customer!
What do you dislike about the product?
There is nothing really that I dislike it checks all the boxes!
What problems is the product solving and how is that benefiting you?
The ability to capture different aspects of information in one place.
Success with Service Cloud
What do you like best about the product?
I love the ability to have standard out of the box functionality coupled with custom logic to support intricate business processes and complex customer inquiries.
What do you dislike about the product?
Often times due to archaic email the case set up we have junk/spam inquiries.
What problems is the product solving and how is that benefiting you?
Exposure of all customer facing communications to ensure quality support from all levels of the organization
Reviewing the service cloud
What do you like best about the product?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
What do you dislike about the product?
It is still under consideration for introduction, but the price is a bit high, making it difficult to calculate ROI.
What problems is the product solving and how is that benefiting you?
Specialized in customer management and currently reviewing from the perspective of improving the efficiency of the customer service team using AI.
Best CRM for Sales and service
What do you like best about the product?
The solution is simples, well integrated and has many APIs.
What do you dislike about the product?
Nothing. I like everything about this product.
What problems is the product solving and how is that benefiting you?
Helps us to increase selling and helps our customer services.
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