Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Service for mobile contracts
What do you like best about the product?
Easy to use. Support for multiple channels.
What do you dislike about the product?
It takes sometime to setup the pmnichannel, but its worth it
What problems is the product solving and how is that benefiting you?
We solve all contract related problems
Empower with Salesforce Service Cloud
What do you like best about the product?
It offers a self-driven case management system, streamlining customer success and ensuring top-tier service.
What do you dislike about the product?
Cost can be a majot factor to implement service cloud.
What problems is the product solving and how is that benefiting you?
It is providing 360 view which is very much beneficial.
Customer satusfaction 360
What do you like best about the product?
I love the ability to have a holistic view of the customer I'm working with all on one screen.
What do you dislike about the product?
I have yet to find something that has not benefited my ops team in making them more efficient.
What problems is the product solving and how is that benefiting you?
Our ability to see all cases a given client is having in a central place. Being able to monitor our response times to ensure our resolution is timely.
Life changing and has change my day-to-day work
What do you like best about the product?
It is easy to use, and it keeps on my contacts in order.
What do you dislike about the product?
At the moment, there is nothing I dislike about it.
What problems is the product solving and how is that benefiting you?
It has improved our recruitment efforts and the way we assist students my case managing
Great for Integration!
What do you like best about the product?
Comprehensive integration capabilities. It allows seamless connections with various systems and applications
What do you dislike about the product?
Customization of LWC standard components can prove difficult
What problems is the product solving and how is that benefiting you?
Allow customers to connects easily with us and track their cases
Service Cloud Review
What do you like best about the product?
It provides omni channel routing, slas and milestones out of the box
What do you dislike about the product?
Implementation requires expertise, it is not as easy as marketed
What problems is the product solving and how is that benefiting you?
Helps triage issues and allows agents to resolve them quickly.
Works good
What do you like best about the product?
What I like about service cloud is the The service bots
What do you dislike about the product?
I do not like that I do not have the service cloud yet
What problems is the product solving and how is that benefiting you?
It's helping solve customer service
Empowering businesses with scalable, intelligent service solutions
What do you like best about the product?
Salesforce Service Cloud offers extensive customisation options, allowing businesses to tailor workflows and processes to their needs. Its automation tools, including AI-powered features, streamline repetitive tasks and boost agent productivity. The platform’s scalability makes it ideal for businesses of any size, adapting to more complex operations as they grow. Additionally, Service Cloud integrates seamlessly with Salesforce CRM and third-party systems, providing a unified customer service experience. Features like the customer self-service portal and knowledge base also help reduce case volumes while improving customer satisfaction.
What do you dislike about the product?
While Salesforce Service Cloud is powerful, its initial setup and customisation can be complex, often requiring the expertise of a dedicated consultant or administrator, especially for larger organisations. Additionally, the platform comes with a learning curve for new users, which may require time and training to fully leverage its features. These complexities can pose challenges for smaller teams or businesses without in-house Salesforce expertise.
What problems is the product solving and how is that benefiting you?
Streamlining case management, reducing manual work, improving customer experience, integrating with other tolls we are using
Amazing case management system
What do you like best about the product?
We use Service cloud to manage thousands of customer cases and allow our support advocates to effectively help our customers.
What do you dislike about the product?
I would like to see a streamlined strategy for using queues, public groups and custom record sharing. More importantly please work on the secondary skill based routing. Tried a new skill based routing with enhanced omni -channel but it didn't quite work.
What problems is the product solving and how is that benefiting you?
We have all customer related cases in Salesforce and it's easy to manage and help with customer needs.
Excellent platform for service agents
What do you like best about the product?
The possibilities to display what is most relevant for the service desk cases using dynamic lighting pages.
What do you dislike about the product?
The workflow builder being allot more technical then expected.
What problems is the product solving and how is that benefiting you?
Getting the right information to service desk agents.
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