Agentforce Service
Salesforce, Inc.External reviews
7,121 reviews
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Great platform
What do you like best about the product?
It's a part of seamless automation platform
What do you dislike about the product?
Sometimes too much happening and things get complicated.
What problems is the product solving and how is that benefiting you?
Customer service ticketing on the unfied platform
Best cloud for customer service
What do you like best about the product?
Ability to get 360 view of all customer activities. Constant innovation and data security provided by salesforce. Additionally Einstein seems to be replaced by more powerful ai which is something to look forward to as new ai agents.
What do you dislike about the product?
Chanel transfer from one to another seems to be an issue.
What problems is the product solving and how is that benefiting you?
Providing customer service by case management and omni channels in one place
Service Cloud
What do you like best about the product?
Salesforce Service Cloud is great because it brings all customer interactions into one place, making it easy for agents to provide fast and effective support.
What do you dislike about the product?
Salesforce Service Cloud can be complex and difficult to customize, which may lead to a steep learning curve and extended setup times
What problems is the product solving and how is that benefiting you?
Salesforce Service Cloud solves the problem of fragmented customer service by consolidating interactions into a single platform. This integration improves response times and service quality, leading to increased customer satisfaction and more efficient operations for our team.
Salesforce Service
What do you like best about the product?
Salesforce Service is an integral part of our Customer Support operations. It's a vast and powerful tool, which elevates our customer and employee experience.
What do you dislike about the product?
Reporting on Salesforce Service cases can have limitations.
What problems is the product solving and how is that benefiting you?
Salesforce Service is our primary tool for customer support documentation and knowledge.
Service console, entitlement process, omini channel the best products
What do you like best about the product?
easy implementation, connectivity to other platforms, omini channel.
What do you dislike about the product?
Omini Channel- the product neeeds to be more
What problems is the product solving and how is that benefiting you?
Case management for both partners and customers.
A great service to help our service!
What do you like best about the product?
Service cloud allows our internal Salesforce team to easily service our business users who are looking for help or to make essential changes based on important business initiatives. We also use that functionality externally by our advocates (who are kind of like a customer service team) and intake problems the customer is having and then utilize the workflow to bring that issue to the correct department to work on the problem.
What do you dislike about the product?
I dislike that I don't think we are utilizing all it has to offer!
What problems is the product solving and how is that benefiting you?
Issue that have to do with insurance coverage- eligibility problems, claims issues, etc which helps us solve for our customers and retain them
Longer. It also reduces emails or ad hot requests with our internal Salesforce team.
Longer. It also reduces emails or ad hot requests with our internal Salesforce team.
It’s awesome
What do you like best about the product?
The predefined out of box templates and reduces customization.
What do you dislike about the product?
I love it and I not anything I would change at the moment.
What problems is the product solving and how is that benefiting you?
Enabling us to be more effective.
SF Service Cloud Superb
What do you like best about the product?
It's accessibility for my call center agents and the SF Marketing Cloud. My agents utilize the sales cloud as well which give my operation the flexibility needed to serve my commercial customers. The data from the sales and service cloud also feeds the marketing cloud which gives my multi-channel engagement campaigns additional reach and impact.
What do you dislike about the product?
Actually nothing other than my O&M costs
What problems is the product solving and how is that benefiting you?
Please see first question and answer.
Has helped elevate customer experience with our personal relationships with customers.
What do you like best about the product?
The ability to have cases created from our incoming customer requests that help us better serve our customers.
What do you dislike about the product?
It is a little clunky and the UI is a bit dated.
What problems is the product solving and how is that benefiting you?
Allowing us to interact with customers about orders and questions
Service Cloud Serves
What do you like best about the product?
Integrated platform with Sales Cloud.
Omnichannel and case assignment works well
Omnichannel and case assignment works well
What do you dislike about the product?
Requires additional licenses for add ons like chatbots
What problems is the product solving and how is that benefiting you?
Customer and internal staff queries and request
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